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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries via phone and email.
- Company: Join Metric, a diverse company committed to excellent customer service.
- Benefits: Enjoy 25 days off, birthday leave, discounts, and 24/7 GP access.
- Why this job: Great opportunity to learn, grow, and make a real impact in customer relations.
- Qualifications: Must be tech-savvy with MS Office and have a positive attitude.
- Other info: Office-based role in West Swindon; diversity and inclusion are key values.
The predicted salary is between 28800 - 43200 £ per year.
The Role
Your Responsibilities
Employee Benefits
Required Attributes
Please note. Job vacancy is office based in West Swindon.
Equal Opportunities Statement
Metric is an Equal Opportunities Employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin.
Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable.
Diversity & Inclusion
Here at Metric Group, we are determined to build a business that is diverse – a mix of gender, age, nationality and religious persuasion. Specifically, we seek to embrace those who are neuro-diverse or physically less able, and we are always delighted to welcome LGBT+ members to our team.
To help with our diversity efforts, we aim to eradicate unconscious bias in our recruitment process. Beyond training and discussions, we are taking this a step further: we anonymise all CVs we receive.
No name, no picture, no nationality or gender, no university or hobbies, no age or references. When your CV is being assessed by our team, we only ever consider one thing: your skill set.
Once you\’ve been shortlisted, we\’ll share everything we can about you with our interview panel, and we\’ll want to speak to you ASAP to know everything that\’s not on your CV; The rest of you!
Health & Safety Statement
Under the Health & Safety at Work Act each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your manager or Human Resources.
Client Services Advisor employer: Central Parking
Contact Detail:
Central Parking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor
✨Tip Number 1
Familiarise yourself with the company's values and customer service standards. Understanding what Metric prioritises in customer interactions will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Brush up on your knowledge of GDPR and cybersecurity basics. Even though training will be provided, having a foundational understanding will show your commitment to compliance and security, which are important aspects of the role.
✨Tip Number 4
Demonstrate your ability to work in a fast-paced environment by sharing examples from previous experiences. Highlight situations where you successfully managed multiple tasks or resolved issues quickly, as this aligns with the urgency required in the Client Services Advisor role.
We think you need these skills to ace Client Services Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Services Advisor position. Understand the key responsibilities and required attributes, such as the need for excellent communication skills and the ability to work in a fast-paced environment.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, proficiency in MS Office, and any previous roles where you demonstrated a 'Right First Time' attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer enquiries or resolved issues in the past, demonstrating your ability to take ownership and deliver outstanding service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Services Advisor.
How to prepare for a job interview at Central Parking
✨Show Your Customer Service Skills
As a Client Services Advisor, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service and provide examples of how you've resolved issues effectively and efficiently.
✨Demonstrate Your Communication Skills
Since you'll be answering calls and responding to emails, it's crucial to showcase your communication abilities. Practice speaking clearly and confidently, and be prepared to discuss how you handle difficult conversations with customers.
✨Familiarise Yourself with GDPR and Cyber Security
Understanding GDPR and cyber security is essential for this role. Brush up on these topics before the interview, and be ready to discuss how you would ensure compliance while handling customer information.
✨Emphasise Teamwork and Independence
This position requires both teamwork and the ability to work independently. Be prepared to share examples of how you've successfully collaborated with others, as well as instances where you've taken initiative on your own.
