At a Glance
- Tasks: Be the friendly voice for customers, resolving queries via phone and email.
- Company: Join Metric, a diverse company committed to excellent customer service and inclusivity.
- Benefits: Enjoy 25 days annual leave, birthday off, discounts at popular stores, and 24/7 GP access.
- Other info: Office-based role in West Swindon with a focus on diversity and inclusion.
- Why this job: Gain valuable experience in a fast-paced environment while building strong customer relationships.
- Qualifications: Must be proficient in MS Office and have a positive, 'Right First Time' attitude.
The predicted salary is between 28800 - 43200 £ per year.
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- All Client Service Advisors within Metric are the first point of contact resolution to customers through all access channels (phone / e-mail)
- Respond to all types of customer enquiries and resolve wherever possible, taking ownership and resolving in quick time.
- Carry out all administration functions relative to customer services effectively and within agreed service standards.
- Promote and maintain excellent customer relationships and delivering outstanding Customer Service every time.
- Answering calls in a professional and friendly manner
- Replying to customer emails promptly, informing them of information and timescales in which work will be completed.
- Be confident enough to ask questions and open to learning new skills.
- Have the ability to work well within a diverse team as well as work independently when required.
- Able to work with all levels of stakeholders from Managing Director to fellow Client Service Advisors
- Always comply with businesses confidentiality and information security policies - (training provided).
- Have a good understanding of GDPR & Cyber security - (training provided)
Your Responsibilities:
- To answer the phone within 10 seconds of the call connecting.
- To answer customer e-mails within 1-hour of receipt
- Learn all first line technical on all of our equipment to ensure you can best assist the customer and reduce engineer call outs
- Always keep the customer informed, even if there are delays
- Assist you line manager with any other additional duties
Employee Benefits
- We give all our employees 25 days annual leave plus all bank holidays and access to our pension scheme.
- As an added extra we give you your birthday day off
- As a Metric employee you will have access to huge discounts at hundreds of very popular stores such as Adidas, IKEA, Asda, ASOS, B&M Bargains, Five Guys, Homesense & many more.
- You have the benefits of an OnDemand GP service 24/7, not just for you but your family can also benefit from this outstanding service.
- We also offer an excellent ‘Cycle to work scheme’ available for all employees – a cost-effective way to acquire a bike.
- Free Telephone or face-to-face counselling sessions if you ever need someone to talk to as well as inhouse Mental Health Champions within the business who are fully trained to help you when life gets a little tough.
Required Attributes
- Ability to work within a fast-paced environment, apply urgency to all aspects of the job
- You must have a ‘Right First Time’ attitude.
- Full understanding of how to use MS Office – Word/Excel
Please note. Job vacancy is office based in West Swindon.
Metric is an Equal Opportunities Employer and will promote regardless of sex,
sexual orientation, marital status, disability, religion, beliefs, colour, race,
nationality, gender reassignment, ethnic or national origin.
Our aim is to ensure that no job application or employee received less favourable
treatment or is disadvantaged by employment conditions or requirements which
cannot be shown to be justifiable.
Diversity & Inclusion
Here at Metric Group, we are determined to build a business that is diverse - a mix of gender, age, nationality and religious persuasion. Specifically, we seek to embrace those who are neuro-diverse or physically less able, and we are always delighted to welcome LGBT+ members to our team. To help with our diversity efforts, we aim to eradicate unconscious bias in our recruitment process. Beyond training and discussions, we are taking this a step further: we anonymise all CVs we receive. No name, no picture, no nationality or gender, no university or hobbies, no age or references. When your CV is being assessed by our team, we only ever consider one thing: your skill set. Once you\'ve been shortlisted, we\'ll share everything we can about you with our interview panel, and we\'ll want to speak to you ASAP to know everything that\'s not on your CV; The rest of you!
Health & Safety Statement
Under the Health & Safety at Work Act each individual has a legal responsibility for
their own welfare and for the health and safety of others. Any queries you may
have relating to health & safety matters should be raised in the first instance with
your manager or Human Resources.
Client Service Advisor in Swindon employer: Central Parking
At Metric Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in West Swindon that prioritises employee well-being and development. With generous benefits including 25 days of annual leave, a birthday day off, and access to a 24/7 OnDemand GP service, we ensure our Client Service Advisors feel valued and supported. Our commitment to diversity and inclusion fosters a collaborative environment where every team member can thrive and grow their skills while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor in Swindon
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding what Metric stands for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Brush up on your knowledge of GDPR and cybersecurity basics. Even though training will be provided, showing that you have a foundational understanding can set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or handled urgent customer requests efficiently.
We think you need these skills to ace Client Service Advisor in Swindon
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Client Service Advisor. Familiarise yourself with the key tasks such as responding to customer enquiries and maintaining excellent customer relationships.
Tailor Your CV:Highlight relevant experience in customer service roles. Emphasise your ability to work in a fast-paced environment and your proficiency with MS Office. Use specific examples that demonstrate your skills in resolving customer issues effectively.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of GDPR and cyber security, and how you can contribute to maintaining confidentiality and information security.
Showcase Your Soft Skills:Make sure to highlight your communication skills and your ability to work both independently and as part of a diverse team. Provide examples of how you've successfully handled customer interactions in the past.
How to prepare for a job interview at Central Parking
✨Showcase Your Communication Skills
As a Client Service Advisor, you'll be the first point of contact for customers. Make sure to demonstrate your ability to communicate clearly and professionally during the interview. Practice answering common customer queries and think about how you would handle difficult situations.
✨Understand the Company Values
Familiarise yourself with Metric's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive team environment and support the company's values. This shows that you align with their mission and are ready to be a part of their culture.
✨Prepare for Technical Questions
Since the role involves technical support, brush up on basic technical knowledge related to the equipment you'll be assisting customers with. Be ready to explain how you would approach learning new systems and resolving technical issues efficiently.
✨Demonstrate Your Customer Service Mindset
Highlight your previous experience in customer service roles and share specific examples of how you've resolved customer issues effectively. Emphasise your 'Right First Time' attitude and your ability to keep customers informed, even during delays.
