General Manager

General Manager

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
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As the General Manager, you will oversee the seamless delivery of all racing and non-racing events, ensuring every aspect runs efficiently, safely, and with the welfare of all greyhounds as a top priority. Your leadership will be key in maintaining a high-quality environment, directing both the maintenance and cleaning teams to uphold exceptional site standards.

You will be the driving force behind the smooth operation of race meetings and other events, taking ownership of all Health & Safety and Hospitality matters to guarantee a safe, compliant, and welcoming experience for all attendees.

Reporting directly to the Regional General Manager, youll take full accountability for all on-site activity and support key business functions. Your role will involve meeting or exceeding targets, identifying and explaining any variances, and ensuring performance aligns with business goals.

Success in this position means delivering sustainable growththrough increased revenue, enhanced service standards, operational efficiencies, and by unlocking commercial opportunities across both racing and non-racing activity.

Key responsibilities include, but are not limited to:

• Ensuring full compliance with Health & Safety protocols and regulatory requirements from Government bodies, Local Authorities, the Gambling Commission, and the Greyhound Board of Great Britain (GBGB).
• Leading recruitment, training, and development of all on-site staff.
• Managing stock control, site maintenance, and customer experience to the highest standards.

Your leadership will help position the venue as a benchmark for operational excellence, customer satisfaction, and integrity within the industry.

The General manager we are looking for has :

Experience & Skills

• Minimum 3 years in a comparable leadership role.
• Background in racing, sports, leisure, or hospitality preferred.
• Strong interpersonal and stakeholder management skills.

Personal Attributes

• Methodical and solution-focused.
• Approachable, with strong communication skills.
• Effective time management and ability to thrive under pressure.
• Customer-centric mindset and service excellence orientation.
• Highly organised, systematic, and process-driven.

What is ARC?

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a General Manager…

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 36 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes

And so much more

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. xiskglj We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.