At a Glance
- Tasks: Deliver cheerful reception services and assist students and staff with inquiries.
- Company: Homes for Students, a supportive and values-driven organisation.
- Benefits: Flexible hours, friendly work environment, and valuable experience in customer service.
- Other info: Perfect for students looking to gain experience while studying.
- Why this job: Join a dynamic team and make a positive impact on student life.
- Qualifications: Strong IT skills and excellent customer care abilities.
The predicted salary is between 28850 - 28850 £ per year.
Homes for Students is seeking a Resident Services Assistant for Berkshire House in Reading.
This role is 25 hours per week, Monday to Friday, delivering cheerful reception services and helping students, visitors and staff.
You will provide helpdesk support, handle inquiries and support back-office operations for the General Manager.
The ideal candidate will have strong IT and customer care skills, an ability to stay organized in a busy setting, and work with a values-driven team to put students
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Student Housing Reception & Helpdesk Assistant (25h/wk) in Reading employer: Central Operations
At Homes for Students, we pride ourselves on being the UK's leading independent provider of student accommodation, offering a vibrant work culture in Birmingham that champions diversity and inclusivity. As an Assistant General Manager, you'll benefit from a generous holiday package, exclusive retail discounts, and opportunities for professional growth, all while making a meaningful impact on the lives of students. Join our supportive team where your leadership skills will be nurtured, and enjoy unique perks like a birthday day off and a cycle-to-work scheme, ensuring a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Student Housing Reception & Helpdesk Assistant (25h/wk) in Reading
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Central Operations and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Central Operations and let us see your personality shine through!
We think you need these skills to ace Student Housing Reception & Helpdesk Assistant (25h/wk) in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Central Operations.
Get Familiar with Our Brand:Before applying, take some time to learn about Central Operations and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Central Operations
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Central Operations.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Central Operations will surely appreciate.
