At a Glance
- Tasks: Create engaging content and manage social media to enhance resident experience.
- Company: Leading student accommodation provider in the UK with a vibrant culture.
- Benefits: Generous holiday, retail discounts, birthday off, cycle-to-work scheme, and charity days.
- Other info: Flexible hours with opportunities for personal growth and community impact.
- Why this job: Be the heartbeat of student life while showcasing your creativity on social media.
- Qualifications: Strong social media skills and a passion for community engagement.
The predicted salary is between 12000 - 15000 £ per year.
Homes for Students is one of the UK's leading providers of student accommodation.
We are seeking a Resident Experience Coordinator who will be the vibrant focal point for resident life, ensuring an outstanding on-site experience while acting as the property’s key digital content creator and social media ambassador.
You will capture, create, and share engaging content across platforms like Instagram and Tik Tok, transforming viewings and resident events into compelling digital narratives to maximise sales and retention.
This role is an extension of our central sales team resource to ensure a strong sales presence at the property.
This role is 20hours per week, working from 12.00pm to 5.00pm Tuesday to Friday.
- Major Duties & Responsibilities
- Digital Content Creation & Social Media Management (Digital-First Focus)
- Content Strategy & Creation: Plan, film, edit, and publish engaging, "influencer" style video and photo content (especially for Instagram and Tik Tok) that highlights the property's lifestyle, amenities, local area, and community events.
- Digital Sales Driver: Use social media content to drive traffic to the sales pipeline, converting digital engagement into viewing appointments and solid bookings.
- Platform
Management: Manage and grow the property's local social media channels, ensuring a consistent brand voice and high level of interaction with current and prospective tenants.
- Brand Growth: Plan and explore opportunities to grow the company brand within the city.
- Digital Helpdesk: Assist with digital and website enquiries, ensuring a fast, knowledgeable, and helpful online presence.
- Resident Experience & Community Building
- Experience Programme Planning & Execution: Create and execute a programme of student experience events each academic year to ensure students have the best possible experience as a tenant.
Note, this role will require you to work flexible hours due to the nature of events held (some evenings and weekends may be required to ensure engagement with all residents).
- Consultation & Improvement: Embed our customer involvement approach by consulting with customers to find ways to share, improve and deliver services which meet their needs.
- Monitor resident satisfaction and promote surveys and reviews throughout the year.
- Sales
Focus: Provide an excellent and customer focused sales service to all students and visitors, with the aim of creating a warm and welcoming environment whilst maximising all sales opportunities.
- Welfare: Be vigilant regarding student welfare issues and report any matters or unusual behaviours to the General Manager immediately.
- Community Liaison: Deal with local community issues and elevate accordingly to the General Manager for interventions if required.
- Sales & Administrative Support
- Sales
Enquiries: Promptly and courteously deal with enquiries from customers and visitors to the property, providing appropriate advice and information, through a variety of methods, including email, website, telephone and in person.
- Viewing Conversion: Conduct viewings as a positive sales presence with the aim to convert enquiries into solid bookings.
- Event
Attendance: Attend and lead housing fayres and open days aiming to maximise potential data capture for potential tenants.
You will also be responsible for attending and running intake days and departures.
- Administration: Carry out general administration and office support, ensuring that databases and spreadsheets are maintained as required.
- What’s on offer
Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for our part time colleagues).
Access to a range of exclusive retail discounts to make your money go further.
Take your special day off! Enjoy your birthday with a well-deserved break from work.
Stay active and eco-friendly with our cycle-to-work scheme.
Make a difference in the community with 2 charity days per annum.
Homes for Students is an equal opportunity employer and a member of Inclusive Employers.
We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
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Resident Experience Coordinator in London employer: Central Operations
At Homes for Students, we pride ourselves on being the UK's leading independent provider of student accommodation, offering a vibrant work culture in Birmingham that champions diversity and inclusivity. As an Assistant General Manager, you'll benefit from a generous holiday package, exclusive retail discounts, and opportunities for professional growth, all while making a meaningful impact on the lives of students. Join our supportive team where your leadership skills will be nurtured, and enjoy unique perks like a birthday day off and a cycle-to-work scheme, ensuring a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Coordinator in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Central Operations and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Central Operations and let us see your personality shine through!
We think you need these skills to ace Resident Experience Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Central Operations.
Get Familiar with Our Brand:Before applying, take some time to learn about Central Operations and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Central Operations
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Central Operations.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Central Operations will surely appreciate.
