At a Glance
- Tasks: Lead the Short Term Lets team, managing bookings and maximising revenue opportunities.
- Company: Homes for Students, the UK's largest independent student accommodation provider.
- Benefits: Generous holiday package, retail discounts, birthday off, cycle-to-work scheme, and charity days.
- Other info: Temporary role with potential for growth in a diverse and inclusive environment.
- Why this job: Join a dynamic team and make a real impact in student accommodation.
- Qualifications: Strong communication skills, organisational abilities, and a proactive attitude.
The predicted salary is between 31500 - 38500 £ per year.
Homes for Students is the UK’s largest independent provider of Student Accommodation.
We are seeking a proactive Short Term Lets Team Leader to join our team based in Liverpool, working 40 hours per week from 9.00am to 5.30pm Monday to Friday.
Please note - this is a temporary role to cover Maternity Leave.
Purpose of the role
As Short Term Let Team Leader you will be an active, contributing member of the Short Term Let and wider Partnerships Team and manage the colleague/s within the STL team directly.
Reporting to the Partnerships Manager, you will handle both short term and summer stay aspects of the business throughout the year.
You will be responsible for ensuring properties with short term demand are effectively back filled and income and revenue is generated for our clients.
You too, will be responsible for ensuring properties with summer opportunities are maximised, running an internal summer campaign, setting up the internal hotel summer properties and liaising with group leads to secure group bookings through the seasons.
- Accountabilities/Responsibilities/Duties
- Identifying the sales opportunities for short term and summer lets, throughout the year. Understand the demand and needs in cities and where focus must be prioritized.
- Liaise with the Regional Revenue Managers and wider Operational/Financial teams regarding STL/summer opportunities.
- Focus and develop action plans to backfill voids in the season/summer & delegate to the team internally on generating business in these key focus sites.
- Feedback to RRMs/ other teams with specified information when required/asked on opportunities & business development.
- Secure and track revenue generated, along with setting property specific revenue targets to be met.
- Produce STL forecasts upon internal/client request.
- Work with OTA platforms and 3rd party PMS providers in short term let and summer opportunities/set ups.
- Reach out & build relationships with local language schools, university departments, companies etc to nurture these relationships & secure bookings on a short-term basis.
- Client Management: Exceptional communication skills and the ability to build strong relationships with clients.
- Manage the team, delegate work and conduct regular 1-2-1s with these members.
- Comply with Health and Safety working practice in accordance with the company’s policy
Skills
- Must have very strong written English skills for communication with customers.
- Ability to work with minimum supervision but also within a team.
- Excellent admin, organisational skills, time management skills and negotiating skills.
- Ability to think outside the box.
- Ability to deal effectively with people at all levels.
- Ability to achieve goals and targets within timescales.
- Team leader/manager experience preferred but not required.
- Personal Qualities
- Performance drive
- Methodical, conscientious and a planner – attention to detail is a must.
- Confidence in taking the initiative and making decisions
- Delivering high standards
- Commitment to equal opportunities
- Willing to be flexible and respond to changing circumstances
- Demonstrate a positive ‘can do’ attitude and to become quickly established to add value to the business
For Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.
- What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!
Homes for Students is an equal opportunity employer and a member of Inclusive Employers.
We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
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Short Term Lets Team Leader in Liverpool employer: Central Operations
At Homes for Students, we pride ourselves on being the UK's leading independent provider of student accommodation, offering a vibrant work culture in Birmingham that champions diversity and inclusivity. As an Assistant General Manager, you'll benefit from a generous holiday package, exclusive retail discounts, and opportunities for professional growth, all while making a meaningful impact on the lives of students. Join our supportive team where your leadership skills will be nurtured, and enjoy unique perks like a birthday day off and a cycle-to-work scheme, ensuring a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Short Term Lets Team Leader in Liverpool
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In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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We think you need these skills to ace Short Term Lets Team Leader in Liverpool
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Central Operations
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Central Operations. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
