At a Glance
- Tasks: Manage international student bookings and provide excellent customer service across various channels.
- Company: Join the UK's largest independent student accommodation provider, Homes for Students.
- Benefits: Enjoy 25 days holiday, exclusive discounts, and a birthday day off!
- Other info: Flexible working environment with opportunities for personal growth and community impact.
- Why this job: Be part of a dynamic team making a real difference in students' lives.
- Qualifications: Fluent in Mandarin, strong organisational skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Homes for Students is the UK’s largest independent provider of Student Accommodation.
We are currently looking for International Bookings Co-Ordinatorto join our Sales team based in Liverpool, working 40 hours per week on rota basis.
As an International Bookings Co-ordinator, you will be an active and valued member of the International Bookings Team.
You will manage, verify and follow up on bookings and enquiries across multiple communication channels.
You will work closely with the Internal Sales Team and the Partnerships Team to communicate with international agents and students across a range of communication channels.
The student experience is at the forefront of everything we do, so you'll be passionate about delivering excellent customer service.
You will also need to have a clear understanding of each property’s unique selling points and key features as well as clear knowledge of our policies and procedures.
Job Type
Full time (Monday-Friday) with weekend work during peak period.
- Accountabilities/Responsibilities
- Manage enquiries from multiple communication channels including telephone, email, live chat and social media.
- Contact all international students to verify their bookings.
- Develop and maintain an in-depth understanding of the student accommodation market.
- Track and monitor trends and patterns, providing feedback to support continuous improvement.
- Updating all databases accurately to allow for effective analysis.
- Work collaboratively with colleagues and demonstrate flexibility when required.
- Ensure all enquiries are followed up promptly using the most appropriate communication channels.
- Maintain expert knowledge of the booking system as well as of the properties and keep up to date with all activity throughout the year.
- Ensure deadlines are met.
Skills
- Ability to work independently with minimal supervision, meet tight deadlines and contribute effectively as part of a team.
- Excellent organisational and time management skills.
- Ability to produce accurate reports and identify trends from data.
- Ability to achieve goals and targets within timescales.
- Strong attention to detail.
- Fluent in Mandarin (Essential)
- Personal Qualities
- Friendly, approachable and enjoys building relationships.
- Self-motivated, with the ability to work both independently and collaboratively with minimal supervision.
- Confident in taking initiative and making decisions.
- Committed to delivering consistently high standards
- Commitment to equal opportunities
- Willing to be flexible and respond to changing circumstances
- Demonstrates a positive, proactive attitude and is keen to contribute to the success of the team.
- What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
Homes for Students is an equal opportunity employer and a member of Inclusive Employers.
We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
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International Bookings Co-Ordinator in Liverpool employer: Central Operations
At Homes for Students, we pride ourselves on being the UK's leading independent provider of student accommodation, offering a vibrant work culture in Birmingham that champions diversity and inclusivity. As an Assistant General Manager, you'll benefit from a generous holiday package, exclusive retail discounts, and opportunities for professional growth, all while making a meaningful impact on the lives of students. Join our supportive team where your leadership skills will be nurtured, and enjoy unique perks like a birthday day off and a cycle-to-work scheme, ensuring a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land International Bookings Co-Ordinator in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Central Operations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Central Operations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Bookings Co-Ordinator in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Central Operations:Your cover letter is your chance to shine! Tell us why you want to work at Central Operations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Central Operations!
How to prepare for a job interview at Central Operations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
