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- Tasks: Provide 2nd line support and resolve IT incidents on-site for clients.
- Company: Join Central Networks, a leading IT service provider with a client-focused approach.
- Benefits: Enjoy paid training, 25 days holiday, private healthcare, and a pension scheme.
- Other info: Work in a dynamic environment with opportunities for professional growth.
- Why this job: Be the face of our company, building relationships while solving tech challenges.
- Qualifications: Experience in 2nd line support and strong knowledge of Windows and M365.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting a 2nd Line Service Engineer to join our team in a client-embedded role based on-site in South Wales, five days a week. You'll be employed by and report directly into Central Networks, working as part of our wider operations team. Day to day, you'll be based at one of our client sites, integrated into their internal IT team and acting as the primary on-site escalation point for 1st - 2nd line incidents and service requests. You'll have the full backing of Central's service desk, third-line engineers, and cloud specialists behind you whenever you need them.
The role: You'll take ownership of incidents escalated from first line, resolving them within agreed SLAs across a modern Windows 11 and virtual desktop environment. You'll work within Microsoft 365 and Entra ID, support a hybrid cloud and on-premise infrastructure, and operate within structured incident, problem, and change management processes. Representing Central professionally on-site daily is a key part of the position.
Key Responsibilities- Act as the primary on‑site second line escalation point for end‑user incidents and service requests.
- Resolve issues escalated from first line support, taking ownership through to resolution within agreed SLAs.
- Provide strong day‑to‑day technical support across desktops, virtual desktops, applications, and user access.
- Escalate complex or specialist issues to the MSP’s third line and project teams with clear technical detail.
What we're looking for: Solid 2nd line experience, ideally from an MSP or co-managed IT background. Strong hands-on knowledge of Windows endpoints, M365 administration, and virtual desktop environments. Someone organised, professional, and confident working in a client-facing setting independently. Beyond the technical capability, we're looking for someone who understands that being embedded on a client site is about more than fixing tickets. You'll be the face of Central Networks on the ground, and we want someone who takes that seriously. That means building genuine relationships with the client's team, earning their trust over time, and actively contributing to a partnership that works well for everyone. If you're the kind of engineer who leaves a good impression and makes clients glad you're there, you'll fit right in.
What's on offer: Paid vendor exams and training, 25 days holiday plus bank holidays, private healthcare and a pension scheme.
To apply, please send your CV to recruitment@centralnetworks.co.uk with a bit about yourself and add the subject line ‘Name Onsite Engineer Role - South Wales’.
Service Engineer in Newport employer: Central Networks
Contact Detail:
Central Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Newport
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy to introduce yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your hands-on experience with Windows 11, M365, and virtual desktops can really set you apart from the competition.
✨Tip Number 3
Be the solution! When you’re in an interview, focus on how you can solve problems for the company. Talk about your past experiences resolving incidents and how you can bring that expertise to their team. They want to see you as a valuable asset!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your client-facing experience and how you can build relationships on-site. It’s all about making a great impression!
We think you need these skills to ace Service Engineer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your 2nd line experience and any relevant skills with Windows 11, M365, and virtual desktops. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Client-Facing Skills: Since you'll be the face of Central Networks on-site, it's important to showcase your ability to build relationships. Share examples of how you've earned trust and contributed positively in previous roles. We love seeing that interpersonal touch!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary and avoid jargon unless it's relevant. We appreciate straightforward communication, so make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure to include a bit about yourself in your email, and don’t forget to use the subject line ‘Name Onsite Engineer Role - South Wales’. We can’t wait to hear from you!
How to prepare for a job interview at Central Networks
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and virtual desktop environments. Be ready to discuss specific incidents you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Client-Facing Skills
Since this role is all about being embedded with the client, think of examples where you've built strong relationships in previous roles. Prepare to talk about how you’ve earned trust and contributed positively to a team dynamic. This will highlight your understanding of the importance of client interaction.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident management and problem-solving. Practice articulating your thought process clearly and logically. This will demonstrate your ability to handle real-world challenges effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific technologies they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too.