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- Tasks: Be the friendly face of Gorton Medical Centre, helping patients and supporting clinicians.
- Company: Join a well-established and welcoming team at Gorton Medical Centre.
- Benefits: Full-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Experience in public reception and strong communication skills are essential.
- Other info: Flexible working hours and a supportive environment await you!
The predicted salary is between 24000 - 36000 £ per year.
Gorton Medical Centre has more than one role available, this is a full time role. The practice requires rotational cover between 8.00 - 18:30.
It is the responsibility of each receptionist/administrator to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
Main duties of the job include:
- Experience of speaking to the public/patients over the telephone
- Experience of working in a public reception environment
- Experience of EMIS WEB an advantage
- Experience of Microsoft Office Software
- Experience of dealing with the public/patients
- Excellent keyboard and computer skills
Job responsibilities include:
- Greeting and booking in patients for surgeries and clinics.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action.
- Making appointments on EMIS Web, by processing appointment requests for today, future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients, and acting as liaison with the clinicians as necessary.
- Pulling and filing medical records as necessary.
- Processing repeat prescriptions and filing for collection.
- Taking home visit requests.
- Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
- To have a thorough knowledge of all practice policies and procedures.
- Provide administrative support for clinical staff.
- Filing patient records and correspondence when necessary.
- Opening and distribution of practice post.
- Registering new patients following the Registration Protocol.
- Scanning of documents onto the medical system.
- Changing details on the clinical system e.g. patient addresses, telephone numbers etc.
- Cover for other Reception team members may be required for sickness and annual leave.
Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.
Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Quality: The post-holder will strive to maintain quality within the practice.
Communication: The post-holder should recognise the importance of effective communication within the team.
Person Specification: Experience of working in a public reception environment, experience of speaking to the public/patients over the telephone, experience of dealing with the public/patients face to face, experience of EMIS WEB (clinical system), experience of Microsoft Office software, experience of working in primary care, experience of working in a GP practice.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Administrator- Gorton Medical Centre in Manchester employer: Central Manchester Networks Ltd
Contact Detail:
Central Manchester Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator- Gorton Medical Centre in Manchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Gorton Medical Centre. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in dealing with patients and managing reception tasks, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role where you'll be the first point of contact for patients. Wear something professional yet comfortable, so you can focus on showcasing your skills rather than worrying about your outfit.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist/Administrator- Gorton Medical Centre in Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a friendly touch that reflects how you’d interact with our patients and team.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in public reception environments or using EMIS WEB. We love seeing how your background fits with what we do at Gorton Medical Centre!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Central Manchester Networks Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator at Gorton Medical Centre. Familiarise yourself with tasks like managing appointments on EMIS Web and handling patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to exhibit excellent communication skills. Prepare examples of how you've effectively dealt with the public in previous roles. Highlight your ability to remain calm under pressure and your friendly approach to customer service.
✨Brush Up on Technical Skills
Since experience with EMIS Web and Microsoft Office is beneficial, take some time to refresh your skills in these areas. If you have any specific experiences using these systems, be ready to discuss them. This will show that you're not only capable but also proactive about your technical abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice's culture, team dynamics, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if the practice is the right fit for you.