Administrator in Watford

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! Single Point of Access (SPA) Administrator. Are you looking for an administrative role where you can make a meaningful difference? Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire? If so, we'd love to hear from you.

Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients across South and West Hertfordshire.

In this role, you will:

• Manage electronic referrals from a wide range of healthcare professionals.
• Handle patient telephone enquiries across multiple services.
• Use an advanced electronic patient record system to support efficient service delivery.

You will be joining a collaborative and supportive team made up of administrators with a range of experience levels. We are proud of our inclusive culture and commitment to continuous development.

Location: BRE, Bucknalls Lane, Watford, WD25 9NH

Working Pattern: This is a 7‑day service operating from 8:00am to 8:00pm. Shifts are scheduled across these hours, including weekends and Bank Holidays, as the service runs 365 days a year.

Main duties of the job:

• Flexible working is an essential part of this role, including providing cover for central booking and reception services in line with service needs.
• The post holder will also be expected to work evenings where required.
• The successful candidate will maintain strict confidentiality at all times, recognising the sensitive nature of the service.
• They will use their initiative to manage day‑to‑day tasks effectively and respond to routine queries and challenges.

Key responsibilities:

• Process new referrals in line with local Standard Operating Protocols (SOPs).
• Book clinics and appointments, managing cancellations and amendments promptly.
• Maintain health records as required in accordance with local SOPs.
• Accurately enter and retrieve patient information using electronic patient record systems.
• Provide accurate confirmation of appointments to patients.
• Maintain the integrity of patient data on electronic patient records, including the creation and update of records.
• Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate.
• Work with telephonic equipment and computer software used to support the Single Point of Access service.

About us:

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high‑quality care.

Job responsibilities:

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

Please see attached Job Description and Person Specification for full roles and responsibilities.

Person Specification:

• Good level of literacy and numeracy and general education.
• NVQ Admin Level 3 in Administration or equivalent.
• European Computer Driving Licence (ECDL) or equivalent.

• Secretarial or administrative experience in an office environment.
• Experience of working with the general public in a customer or client‑facing role.
• Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
• Experience of taking, producing and distributing notes as directed.
• Experience of working with patients and carers in a public sector environment.
• Experience of working in a health care environment.

• Understanding of the need for confidentiality.
• Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
• Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
• Excellent verbal and written skills.
• Able to use own initiative to plan and prioritise own workload to meet deadlines.
• Able to provide evidence of demonstration of the Trust's Values and Behaviours.
• Evidence of excellent organisational skills.
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,106 to £28,850 a year Per Annum, inclusive of HCAS.