At a Glance
- Tasks: Support the Continuing Healthcare Appeals process and clear backlogs efficiently.
- Company: Join Central London Community Healthcare, a leading community healthcare provider.
- Benefits: Competitive salary, supportive environment, and opportunities for personal development.
- Other info: Work in a compassionate team that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare administration.
- Qualifications: Degree-level education or equivalent experience in a similar role required.
The predicted salary is between 37035 - 45265 £ per year.
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington. We are looking for an experienced and organised Complex Care Administrator to join our team on a temporary basis to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and assist with the clearance of a backlog of appeals. This is an excellent opportunity for someone with previous experience in Continuing Healthcare (CHC) and/or complex care who can work independently, manage competing priorities and ensure appeals are progressed accurately, transparently and within agreed timescales.
Important Information - Please Read Before Applying
This is a full-time temporary role of 37.5 hours per week, Monday to Friday, 9am-5pm. There is some flexibility around start and finish times; however, this is not a part-time position. We are specifically looking for candidates with previous experience working in Continuing Healthcare (CHC) and/or complex care. Previous applicants should not apply.
Main duties of the job
- Provide a high-quality service for CLCH to support in the effective delivery of the Continuing Healthcare (CHC) Appeals process, and backlog clearance.
- Be the first point of contact for all CHC appeals.
- Liaise with clinicians, appellants and/or their representatives, and NHS England to ensure all appeals regarding Continuing Healthcare are robust, transparent, and timely.
- Independently co-ordinate appeals within set time scales.
- Collect and collate all data relating to appeals completion and present reports.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trust's values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person Specification
Education/Qualification
- Essential: Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Experience
- Essential: Good knowledge and understanding of confidentiality and data governance.
- Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
- Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads.
- Microsoft Office working knowledge with intermediate keyboard skills.
- Previously worked in similar position within the public sector.
- Experience of taking minutes and action notes at meetings.
Skills and Knowledge
- Essential: Demonstrate compassion and empathy in highly emotional situations, whilst being able to manage own emotions.
- Knowledge of administrative procedures, project management or information analysis in CHC.
- Excellent knowledge of a range of administrative processes and procedures to establish own practices.
- Desirable: Knowledge of Continuing Health Care.
- Knowledge of NHS Funded Nursing Care.
Key Attributes
- Essential: Understanding and commitment to the principles, practices and promotion of equality and diversity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Central London Community Health Trust
Address: Ferguson House, Marylebone Road, London, NW1 5JD, United Kingdom
Employer's website: https://clch.nhs.uk/
Bank Complex Care Administrator in London employer: Central London Community Health Trust
Central London Community Healthcare (CLCH) is an exceptional employer, offering a supportive and inclusive work environment where your contributions truly matter. As a Community Neuro Occupational Therapist, you will have the opportunity to work within a dedicated multidisciplinary team, enhancing your clinical expertise while making a meaningful impact on patients' lives. With a strong focus on professional development, innovation, and employee wellbeing, CLCH fosters a culture that values collaboration and continuous improvement, ensuring that you thrive in your career while delivering high-quality care to the community.
Contact Details:
Central London Community Health Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bank Complex Care Administrator in London
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✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Central London Community Health Trust you’re ready to step in and make an immediate impact!
We think you need these skills to ace Bank Complex Care Administrator in London
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Bank Complex Care Administrator at Central London Community Health Trust, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
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Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Central London Community Health Trust. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Central London Community Health Trust
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Central London Community Health Trust.
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In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
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As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
