Job summary
Central London Community Healthcare NHS Trust provides a wide range of community services, and the Hertfordshire Division is recruiting.
We are seeking a motivated and organised Band Three Administrator to join our Planned Care Team based in Dacorum, Hemel Hempstead. This is a full-time role, working thirty-seven and a half hours per week, and offers an excellent opportunity to support a busy and dynamic community service.
As part of the Planned Care Team, you will provide comprehensive administrative support to ensure the smooth running of daily operations. The role is varied and fast-paced, requiring strong attention to detail, excellent communication skills, and the ability to work both independently and as part of a wider team.
You will be responsible for a range of duties including managing telephone enquiries, contacting patients regarding visit times, maintaining accurate patient records, supporting stock management, and contributing to the overall coordination of the service. Proficiency in Microsoft Word, Excel and email is essential. Experience using SystmOne would be an advantage.
We are looking for someone who is adaptable, confident in managing competing priorities, effective communicator, and committed to delivering high-quality administrative support. You will be joining a friendly and supportive team based at The Forum, Marlowes, Hemel Hempstead.
Please note - We are unfortunately unable to offer sponsorship for this Band 3 role.
Main duties of the job
o Carrying out routine entry of information and scanning of patient notes onto the SystmOne databaseo Monitoring of stationery cupboards and medical storeroom for stock and support in the ordering of service stationery and medical supplies when requiredo Forwarding discharge summaries and other letters to patients and general practitionerso Contacting patients by telephone to communicate changes to visit dates etc.o Carry out general office tasks such as sorting incoming mail, ranking outgoing mail, photocopying and keeping the office tidy.o Accurately record information on Trust IT systems and databaseso Answer incoming calls, dealing with enquiries in a helpful manner, proactively taking action where appropriate.o Deal with enquiries, correspondence and information received by the service in conjunction with other staff.
You will need to be able to liaise appropriately with individuals from a wide range of backgrounds including:
o All members of the Planned Care teamo GP Surgerieso Other admin and clerical staffo Health and social care professionals from services both within Central London Community Healthcare NHS Trust and from external organisations
You will also be expected to receive, record and relay confidential and sensitive information relating to patient care, ensuring that accurate details are exchanged with all relevant staff.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Qualifications
Essential
- Educated to GCSE Level (or equivalent) in English Language
Desirable
- NVQ 3 in Business/Administration or equivalent knowledge and experience
Experience
Essential
- Previous experience of working as a secretary or administrator in a busy office environment
- Knowledge of NHS policies and procedures
- Experience with the use of Microsoft Office and a variety of databases
- Knowledge and experience of using/implementing administration procedures and processes
- Good written and oral communication skills to converse and correspond with a range of service users and partners regarding complex and sensitive issues via face-to-face interactions, telephone or documentation
- Able to work both independently and as part of a team
- Able to be accurate, flexible and work under pressure
- Able to communicate when barriers to understanding exist
- Able to prioritise work load in a fast paced environment
Desirable
- Previous experience of working in a healthcare environment
Skills
Essential
- Able to use a range of office equipment
- Advanced IT skills and knowledge of computer office software eg. Microsoft Word, Excel etc.
- Able to work as part of a team and use own initiative
- Able to multitask accurately and efficiently
- Good communication skills - able to apply empathy in a sincere but professional manner
- Able to interpret and explain issues and information to make it understandable for the service and its users
- Able to record complex information via electronic processes
- Able to take accurate phone messages and convey to appropriate person or deal with as necessary
- Awareness of the need for confidentiality
- Able to learn specific internal IT programmes eg. SystmOne and be able to competently use on a daily basis
Qualities
Essential
- Able to work flexibly and with initiative
- Able to work with changing priorities and meet deadlines
- Be calm and innovative
- Systematic and careful about details
- Organised, including good time management
- Able to understand and follow policies and procedures
Other
Essential
- Willing to uphold the Trust's values
- Eligible to live and work in the UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
The Forum Marlowes, Dacorum, Hemel Hempstead HP1 1DN
Lower Ground Floor | The Forum | Marlowes | Hemel Hempstead
Hemel Hempstead
HP1 1DN
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
Administrator in Hemel Hempstead employer: Central London Community Health Trust
Central London Community Healthcare (CLCH) is an exceptional employer, offering a supportive and inclusive work environment where your contributions truly matter. As a Community Neuro Occupational Therapist, you will have the opportunity to work within a dedicated multidisciplinary team, enhancing your clinical expertise while making a meaningful impact on patients' lives. With a strong focus on professional development, innovation, and employee wellbeing, CLCH fosters a culture that values collaboration and continuous improvement, ensuring that you thrive in your career while delivering high-quality care to the community.
Contact Details:
Central London Community Health Trust Recruitment Team
