At a Glance
- Tasks: Coordinate events and provide top-notch support to enhance the student experience.
- Company: Join a vibrant university community dedicated to student success.
- Benefits: Enjoy a competitive salary, generous leave, and exclusive discounts.
- Other info: This is an on-campus role with great opportunities for personal growth.
- Why this job: Make a real difference in students' lives while building your skills.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community. The successful candidate will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers. This is a permanent, part-time position working 17.5 hours per week. From time to time, there may be a requirement to work up to 6pm and on the occasional Saturday.
Responsibilities
- Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration).
- Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students.
- Accurately triage and escalates any complex or personal support queries in line with the service management framework.
- Help promote and deliver campus activities and events to include student inductions, welcome fairs, freshers’ fair, workshops, information sessions and on‑campus assessments.
Qualifications
- Experience providing frontline customer service or student support, ideally in a higher education or service environment.
- Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience.
- Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues.
- Experience handling face‑to‑face enquiries, ensuring professional and efficient resolution.
- Ability to use initiative and problem‑solve within established procedures, escalating appropriately when required.
Benefits
- Competitive salary of £27,000 pro rata.
- A generous annual leave entitlement of 30 days (pro rata) plus bank holidays.
- Access to a wide range of staff and student discount platforms.
- Private Medical Scheme and Life Assurance.
- Contributory Pension Scheme.
- Season Ticket Loans and Student Discounts.
Diversity and Inclusion
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
Other
Some posts within the University are subject to a DBS check – you will be notified of this during the application process. You must be able to prove you have the right to work in the UK. We are not a licensed sponsor.
Campus Hub Officer in Manchester employer: Central Law Training
As a Campus Hub Officer, you will be part of a vibrant university community that prioritises student engagement and support. Our commitment to a welcoming work culture is reflected in our generous benefits package, including 30 days of annual leave and access to a private medical scheme, ensuring a healthy work-life balance. With opportunities for professional growth and a focus on diversity and inclusion, we strive to create an enriching environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Hub Officer in Manchester
✨Tip Number 1
Get to know the Campus Hub and its vibe! Spend some time on campus, chat with current staff and students, and really understand what makes the Hub tick. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Attend university events or workshops where you can meet people in similar roles. Building connections can give you insider info about the job and might even lead to a recommendation. Plus, it shows you're proactive!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've provided excellent customer service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on being part of our community right from the start!
We think you need these skills to ace Campus Hub Officer in Manchester
Some tips for your application 🫡
Show Your Passion for Student Support:When writing your application, let us see your enthusiasm for providing excellent student service. Share any relevant experiences that highlight your commitment to creating a welcoming environment for students.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Tailor Your Application:Don’t just send a generic application! Take the time to align your skills and experiences with the specific responsibilities mentioned in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Central Law Training
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Campus Hub Officer. Familiarise yourself with the key tasks like event coordination and student support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a student or customer, and how you handled challenging situations.
✨Practice Your Communication
Excellent communication is crucial in this position. Practice explaining complex information clearly and courteously. You might even want to do a mock interview with a friend to refine your verbal skills and ensure you come across as approachable and professional.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss how you would handle various scenarios that may arise in the Campus Hub. Think of examples where you've used your initiative to solve problems effectively, and be ready to explain your thought process during the interview.
