At a Glance
- Tasks: Deliver a welcoming campus experience and support student enquiries and events.
- Company: The University of Law, focused on student success and community.
- Benefits: Competitive salary, generous leave, discounts, and private medical scheme.
- Other info: Join a diverse community with excellent career development opportunities.
- Why this job: Make a real impact on students' lives and enhance their university experience.
- Qualifications: Experience in customer service, event coordination, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At The University of Law, our students are at the heart of everything we do. We’re now looking for a
Senior Campus Hub Officer to join our Student Enquiries & Campus Services team and play a central role in delivering an outstanding, student-focused campus experience.
In this role, you will play a key part in delivering a welcoming, professional, and supportive front‑of‑house service through the Campus Hub, providing high‑quality information and assistance to students, staff, and visitors across all programmes.
You will also contribute to the planning and coordination of events and activities that enhance the student experience and strengthen students’ connection to the university community.
Working closely with operational teams across the University, you will help ensure the efficient running of the campus and the consistent delivery of a first‑class service that meets the expectations of our students and stakeholders.
You will be required to promote and sustain constructive, supportive, and professional working relationships with students, colleagues, and external partners at all times.
This is a permanent position based at our London Moorgate campus with no opportunity of hybrid/remote working.
From time to time, there may be a requirement for occasional weekend working based on business needs.
As our Senior Campus Hub Officer, you will be
- Acting as a welcoming first point of contact on campus, providing accurate, professional and empathetic support to students, staff and visitors.
- Supporting student enrolment, registration, ID card issuance and the resolution of student enquiries using the University’s CRM system.
- Coordinating and supporting campus events, inductions, assessments and activities in collaboration with internal teams and external suppliers.
- Deputising for the Campus Hub Manager when required and supporting the smooth day‑to‑day operation of the Campus Hub.
Is this you?
- Proven experience delivering high‑quality frontline customer service, ideally within a higher education or service-driven environment.
- Experience handling complex, confidential or sensitive information with discretion and professionalism.
- Strong organisational skills with the ability to manage competing priorities in a busy environment.
- Experience supporting or coordinating events or student-facing activities.
- Excellent communication skills and confidence engaging with diverse audience.
- A proactive, solution-focused approach and the flexibility to adapt during peak academic periods.
- Strong IT skills, including confidence using Microsoft 365 and CRM systems.
Closing date for application is Sunday 19th July 2026.
Why join us?
- Along with a competitive salary of
- £30,648 plus £2,500 London weighting allowance
, you’ll enjoy
- A generous annual leave entitlement of 30 days plus bank holidays.
- Access to a wide range of staff and student discount platforms.
- Private Medical Scheme and Life Assurance.
- Contributory Pension Scheme.
- Season Ticket Loans and Student Discounts.
- Be part of a diverse and inclusive community
We are committed to ensuring our workforce reflects our diverse student population.
We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
Important information
Please note: For this opportunity, you must be able to prove you have the right to work in the United Kingdom.
Some posts within the University are subject to a DBS check – you will be notified of this during the application process.
Contact
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Campus Hub Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Central Law Training. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Central Law Training before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Campus Hub Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Central Law Training:Your cover letter is your chance to shine! Tell us why you want to work at Central Law Training specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Central Law Training!
How to prepare for a job interview at Central Law Training
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
