At a Glance
- Tasks: Deliver a welcoming student service and coordinate exciting events on campus.
- Company: Join a vibrant university community dedicated to enhancing student experiences.
- Benefits: Enjoy a competitive salary, generous leave, and exclusive discounts.
- Other info: Be part of a diverse team with great growth opportunities.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community. The successful candidate will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers. This is a permanent, full-time position working 35 hours per week. From time to time, there may be a requirement to work up to 6pm and on the occasional Saturday.
As our Campus Hub Officer, you will:
- Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration).
- Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students.
- Accurately triage and elevate any complex or personal support queries in line with the service management framework.
- Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers’ fair, workshops, information sessions and on campus assessments.
Is this you?
- Experience providing frontline customer service or student support, ideally in a higher education or service environment.
- Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience.
- Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues.
- Experience handling face-to-face enquiries, ensuring professional and efficient resolution.
- Ability to use initiative and problem-solve within established procedures, escalating appropriately when required.
Please note: This is an on-campus role, with no opportunity of hybrid/remote working. To ensure your application is considered, we recommend applying as soon as possible. We reserve the right to close this role early if enough applications are received. Closing date for application is Sunday 12th July 2026.
Why join us?
- A competitive salary of £27,675 pro rata + our location allowance £2,500.
- A generous annual leave entitlement of 30 days (pro rata) plus bank holidays.
- Access to a wide range of staff and student discount platforms.
- Private Medical Scheme and Life Assurance.
- Contributory Pension Scheme.
- Season Ticket Loans and Student Discounts.
Be part of a diverse and inclusive community. We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
Please note: For this opportunity, you must be able to prove you have the right to work in the UK. Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
Campus Hub Officer in London employer: Central Law Training
Central Law Training is an exceptional employer, offering a vibrant work culture in the heart of Manchester that fosters collaboration and innovation. With a strong commitment to employee development, the Academic Manager role provides ample opportunities for professional growth while enjoying generous benefits such as 35 days of annual leave and a competitive salary. Join us to make a meaningful impact in the field of Computing and AI education.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Hub Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Central Law Training. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Central Law Training before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Campus Hub Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Central Law Training:Your cover letter is your chance to shine! Tell us why you want to work at Central Law Training specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Central Law Training!
How to prepare for a job interview at Central Law Training
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
