At a Glance
- Tasks: Coordinate events and deliver a welcoming service to enhance the student experience.
- Company: Join The University of Law, a vibrant and modern research-led university.
- Benefits: Enjoy a competitive salary, generous leave, and perks like private medical schemes and training support.
- Other info: Be part of a supportive team committed to innovation in higher education.
- Why this job: Shape the student experience and connect with a diverse community on campus.
- Qualifications: Experience in event coordination and excellent communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Do you have a passion for delivering a welcoming and supportive service in a student-facing or customer service environment? At The University of Law, we’re looking for a full‑time Campus Hub Coordinator to join our Lancaster campus. This is an exciting opportunity to be part of a growing and vibrant campus, helping to shape the student experience from the ground up in a modern, research‑led university environment.
You will be responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the wider university community.
As our Campus Hub Coordinator, you will:
- Liaise with professional services teams at the host institution and within ULaw to ensure that student enquiries and campus services are delivered to agreed standards.
- Help to promote and deliver on‑campus activities and events, including student inductions, welcome fairs, Freshers’ Fair, workshops, information sessions, and assessments.
- Support the Campus Hub Manager with event coordination (room bookings, catering, suppliers, risk assessments, set‑up, greeting students, registration).
- Oversee the booking of rooms and facilities on campus for all events, including assessments, working closely with the Assessment Planning team to ensure effective planning and timely booking.
- Collaborate with the Students’ Union and local support services to co‑deliver engaging campus events.
- Act as a first point of contact for student queries, providing accurate information and resolving queries in a timely and supportive manner.
We are looking for people who are/have:
- Experience of organising or coordinating events, including planning logistics, booking rooms, arranging catering, and supporting delivery.
- Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with students and colleagues.
- Experience of collaborating with internal teams and/or external partners to deliver services or events.
- High level of attention to detail and accuracy in administrative and compliance‑related tasks.
- A positive, proactive approach, committed to delivering a student‑centred, high‑quality service.
Benefits: On top of a salary of £37,515 we provide a generous annual leave entitlement of 30 days, alongside a rewards package that includes:
- Private Medical Scheme and Life Assurance.
- Contributory Pension Scheme.
- Training and Qualifications (including Course Sponsorship/Fee Discount).
- Season Ticket Loans and Student Discounts.
At The University of Law, you will work alongside like‑minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students.
Our Approach: We are committed to ensuring our workforce reflects our diverse student population, striving to increase representation across age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio‑economic background. We are also committed to providing adjustments for candidates who may require support during the recruitment process – please contact the ULaw Talent Acquisition Team at talentacquisition@law.ac.uk.
Please note: For this opportunity, you must be able to prove your right to work in the UK. We are not a licensed sponsor. Some roles may be subject to a DBS check, which will be confirmed during the application process.
Campus Hub Coordinator in Lancaster employer: Central Law Training
The University of Law is an exceptional employer, offering a vibrant and supportive work environment at our Lancaster campus. With a strong focus on employee growth, we provide generous benefits including a private medical scheme, training opportunities, and a commitment to diversity and inclusion, ensuring that all staff can thrive while making a meaningful impact on the student experience.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Hub Coordinator in Lancaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Central Law Training. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Central Law Training before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Campus Hub Coordinator in Lancaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Central Law Training:Your cover letter is your chance to shine! Tell us why you want to work at Central Law Training specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Central Law Training!
How to prepare for a job interview at Central Law Training
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
