Customer Services Assistant in Rugby

If you’re interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading! We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment. You’ll support the daily running of the store, including:

• Checkouts
• The shop floor
• House-keeping
• Date code checking
• Temperature checks
• Administration
• In-store bakery

You’ll promote the benefits of membership to customers, helping people to join us and have a say in how we are run. Each day offers new experiences and chances to impact and improve the lives of those around you.

If you have flexibility in your working hours (including availability on evenings and weekends), our stores can offer you a wide variety of shifts. You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need prior experience; you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, actively playing a part in the community spirit of the store and becoming a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching, and guidance offered to you, opportunity to progress is in your hands. Everyone is welcome! We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role.

Benefits include:

• Reward and Benefits - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts - access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend - a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition - celebrating our colleague’s achievements both personally and professionally.
• Personalised learning and development - easy access to a wide range of training programmes.
• Paid time for volunteering - three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies - support during significant life events.
• Annual health check kit and virtual GP - access to a virtual GP 7 days a week.
• Colleague assistance programme - support for you and your family when needed.
• Healthcare Cashplan - contribute into a voluntary plan that helps pay towards healthcare expenses.
• Company sick pay - focus on getting better and returning to work in full health.
• Life Assurance - free life assurance cover after an initial qualifying period.
• Financial Wellbeing - options to track finances, save money, or access earned pay flexibly.
• Company Pension - access to a company pension scheme and Pension wellbeing information.

To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop (careers.coop).

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide.