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- Tasks: Join a passionate team providing excellent service and support in a fast-paced store environment.
- Company: Central Co-op, a member-owned society dedicated to community impact.
- Benefits: Enjoy discounts, paid volunteering days, and comprehensive wellbeing support.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
- Why this job: Make a difference in your community while gaining valuable skills and experience.
- Qualifications: No prior experience needed; just bring enthusiasm and a friendly attitude.
What will you be doing? If you are interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading. We are looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.
As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment. You will support the daily running of the store, working on:
- Checkouts
- The shop floor
- House-keeping
- Date code checking
- Temperature checks
- Administration
- In-store bakery
You will promote the benefits of membership to customers, helping people to join us and have a say in how we are run. Each day offers new experiences and chances to impact and improve the lives of those around you.
How will I know if I am right for this role? At Central Co-op, everyone is welcome. If you have flexibility in your working hours (including availability on evenings and weekends), our stores can offer you a wide variety of shifts. You will have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.
You do not need prior experience; you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, actively playing a part in the community spirit of the store and becoming a valued member of the Society.
We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching, and guidance offered to you, opportunity to progress is in your hands. Everyone is welcome here. We are happy to make reasonable adjustments so that all our candidates can show us how they will perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we will do our best to support you through our recruitment process.
What benefits are available to you at Central Co-op? In addition to our competitive salaries, our colleagues also benefit from:
- Fantastic colleague discount - Reward ££'s and discounts across our Retail and Funeral businesses.
- Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Colleague recognition - we celebrate our colleague's achievements both personally and professionally.
- Personalised learning and development - with easy access to a wide range of training programmes.
- Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Enhanced family-friendly policies - to help you feel fully supported during any significant life events.
- Annual health check kit and virtual GP - Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
- Colleague assistance programme - to support you and your family when you need it the most.
- Healthcare Cashplan - your wellbeing is important, so you have the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company sick pay - We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
- Life Assurance - after an initial qualifying period, you will get free life assurance cover, that pays your nominated beneficiary if you die while you are working for us.
- Give as you earn - helping you support charities which mean something to you.
- iTrent Financial Wellbeing (Wagestream) - offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
- The Money Co-op - Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
- Salary Sacrifice schemes: Electric Vehicle scheme - Option to purchase your EV through salary sacrifice; Share Incentive Plan (SIP) - option to buy shares within the Society, where they will attract interest and £10 worth of matching shares; Cycle to Work scheme - Option to purchase your bicycle and accessories through salary sacrifice; Holiday buy - colleagues can buy up to a week extra of annual leave each year.
- Company Pension - you can access a company pension scheme with us as well as access to Pension wellbeing information.
To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop.
Who are we? We are Central Co-op, a Member-owned and Member-led co-operative Society. And with us, you are not just a colleague, you are a Member. You will own a share of the business. You will be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who will help you grow.
Customer Services Assistant in Oundle employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Oundle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Central Co-op. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your personality and skills align with the role of a Customer Services Assistant. Remember, they want someone who’s warm and friendly, so let that shine through!
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires availability on evenings and weekends, be prepared to discuss your schedule openly. Highlight your willingness to adapt and take on various tasks, as this is key in a fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your enthusiasm and helps you gauge if Central Co-op is the right fit for you. Plus, it’s a great way to engage with the team!
We think you need these skills to ace Customer Services Assistant in Oundle
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any relevant experiences that showcase your ability to provide excellent customer service and work in a fast-paced environment.
Show Your Flexibility: Since we value flexibility in working hours, make sure to mention your availability clearly. If you can work evenings or weekends, let us know! It shows you’re ready to jump in and help when needed.
Use the Additional Information Section: If you need any reasonable adjustments during the recruitment process, don’t hesitate to use the additional information section in the application form. We’re here to support you, so just let us know how we can help!
How to prepare for a job interview at Central England Coop
✨Know the Company
Before your interview, take some time to research Central Co-op. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Enthusiasm
As a Customer Services Assistant, a warm and friendly character is key. During the interview, let your personality shine through! Share examples of how you've positively interacted with customers in the past, even if it's from previous roles or volunteer work.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations on the shop floor or at the checkouts. Think about times when you’ve dealt with difficult customers or worked as part of a team. Practising these scenarios can help you respond confidently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team collaborates to enhance customer service. This shows you're proactive and genuinely interested in growing within the company.