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- Tasks: Provide tech support to internal teams and manage IT incidents effectively.
- Company: Join Central Co-op, a member-owned society focused on community impact.
- Benefits: Enjoy retail discounts, holiday buy scheme, profit sharing, and paid volunteering days.
- Why this job: Be part of a hybrid work culture with opportunities for personal growth and community contribution.
- Qualifications: A technical background and strong communication skills are essential.
- Other info: We welcome all candidates and support diverse needs throughout the recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
What will you be doing?
We are embracing a hybrid work culture, offering a mix of office (Lichfield) and home working.
You will provide technology support to internal customers across our Retail, Funeral, and Support Centre functions.
Your responsibilities include resolving incidents and requests, managing tickets effectively within agreed timeframes, and acting as a liaison between different IT support teams to ensure escalations are handled properly.
You will help minimize business impacts from incidents and serve as the point of contact and coordinator during major outages.
How will I know if I am right for this role?
We seek someone with a technical background and a genuine interest in IT.
Strong communication skills are essential, including the ability to translate technical language into friendly, understandable terms for end users across all business functions.
You should be capable of managing your workload effectively, prioritizing and updating tickets promptly.
What is in it for me?
Alongside a competitive salary, colleagues benefit from:
- Retail discounts on various products, days out, and holidays.
- Holiday buy scheme for additional annual leave.
- Recognition programs celebrating achievements.
- Enhanced family-friendly policies for support during life events.
- Colleague Dividend—profit sharing for eligible employees.
- Paid volunteering days—up to three days per year.
- Charity support through Give as You Earn.
- Healthcare Cashplan to assist with healthcare expenses.
- Company pension scheme and wellbeing resources.
- Life assurance after a qualifying period.
- Access to a wide range of training and development programs.
- Wellbeing initiatives and financial wellbeing support via Wagestream.
For more information on these benefits and more reasons to join us, visit Rewards and benefits – Central Coop.
Everyone is welcome. We’re committed to making reasonable adjustments to support all candidates through the recruitment process. Please specify any needs in the application form.
Who are we?
We’re Central Co-op, a Member-owned and Member-led society.
As a member, you own a share of the business and can make a positive impact in your community. Join us in our mission to create a sustainable society and grow alongside passionate colleagues. Learn more at Careers – Central Coop.
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IT Helpdesk Analyst employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used by Central Co-op. Research their IT systems and support processes to demonstrate your understanding during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially in translating technical jargon into simple terms. You might want to role-play scenarios where you explain IT issues to non-technical colleagues to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past incidents you've resolved. Be ready to discuss how you prioritised tasks and managed your workload effectively in a fast-paced environment.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can help you tailor your approach and show genuine interest in being part of the team.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Helpdesk Analyst position. Tailor your application to highlight how your skills and experiences align with what Central Co-op is looking for.
Highlight Technical Skills: Make sure to emphasise your technical background in your CV and cover letter. Mention specific technologies or tools you are familiar with, as well as any relevant certifications that demonstrate your expertise in IT support.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully communicated technical information to non-technical users. This could be through previous job experiences or projects.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you want to work for Central Co-op. Mention their commitment to community and sustainability, and how that resonates with your values.
How to prepare for a job interview at Central England Coop
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Helpdesk Analyst. Familiarise yourself with common technical issues and how to resolve them, as well as the importance of effective ticket management.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. Be prepared to demonstrate how you would communicate with non-technical users during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved IT issues or managed a high workload under pressure.
✨Research the Company Culture
Familiarise yourself with Central Co-op's values and mission. Understanding their commitment to community and sustainability will help you align your answers with their culture during the interview.
