At a Glance
- Tasks: Support families during difficult times and care for their loved ones with dignity.
- Company: Progressive Co-operative Society focused on community support and sustainability.
- Benefits: Competitive pay, training opportunities, and a chance to make a real difference.
- Other info: Flexible shifts and a supportive work environment await you.
- Why this job: Join a compassionate team and help families through their toughest moments.
- Qualifications: Empathy, compassion, and a full driving licence are essential.
The predicted salary is between 24000 - 36000 £ per year.
What will you be doing?
Caring for families is at the heart of what we do. You will be our families’ first point of contact whilst attending the scene of the recent bereavement. You’ll build relationships with families at a difficult moment as we take responsibility for the care and preparation of their loved one.
Working within our funeral team offers a unique and privileged experience. You’ll be showing people compassion and empathy on one of the most difficult days of their lives, whilst taking special care to deliver the highest standards of professional service.
You’ll have the responsibility and privilege to look after the preparation and presentation of the person who has passed away, which includes washing and dressing them with the dignity and respect that this personal act requires.
You will also be required to participate in a Standby and On-Call rota as part of your responsibilities.
Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.
How will I know if I am right for this role?
Working in our funeral home requires you to have qualities and characteristics that make you perfect for the role. If you have compassion, empathy and take pride in your professionalism and the thought of caring for the deceased with care and respect speaks to you, then a fulfilling career in funeral could be right for you. This is an extraordinary opportunity for extraordinary people.
Physical ability to lift and transfer the deceased person in our care is essential in this wide-ranging role.
You will work closely with your colleagues as a family unit, who flex and support each other in a variety of duties, including the transfer of the deceased within our Society vehicles. You will need to hold a full UK Manual driving licence (valid for driving manual and automatic vehicles) and be ready to assist with the on-Call schedule across varying shifts.
You will also be required to participate in a Standby and On-Call rota as part of your responsibilities
We’re looking for people from all walks of life, whether you’ve had your own experiences that lead you to wanting to pursue a role in funeral care, or you have a passion for helping people and wish to make a difference to your community. With the right coaching, guidance and ability to learn being provided, a long-term and fulfilling career path in a caring profession is waiting for you.
Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.
Who are we?
OurCoop is the UK’s largest independent co‑operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co‑op, The Midcounties Co‑operative and Chelmsford Star Co‑op to create a stronger, member‑owned organisation rooted in shared co‑operative values.
The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.
OurCoop and its family of businesses are trading names of Central England Co‑operative Limited.
Why join us?
The enthusiasm and commitment of our colleagues is what keeps our customers coming back, and every role plays an important part in making a real difference each day.
As a co‑operative built on the values of equity, solidarity and community, we believe our colleagues should be recognised and rewarded for the contribution they make.
That's why we offer a competitive salary, generous holiday entitlement that increases with service, and a wide range of colleague benefits. From colleague discounts, recognition programmes and personalised learning and development opportunities to paid volunteering time and enhanced family friendly policies, we’re committed to helping our colleagues feel valued, supported and able to thrive.
Wellbeing is a priority for us, and we provide a range of benefits and support designed to help colleagues look after their physical, mental and financial wellbeing. Whatever stage of life you’re at, we’re here to help you achieve your personal and professional goals.
To learn more about our rewards and benefits, please visit Rewards and benefits - Central Coop
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Funeral Service Assistant in Walsall employer: Central England Coop
OurCoop is an exceptional employer that prioritises the growth and development of its team members, offering comprehensive training through our Difference Maker Academies. With a strong focus on community engagement, competitive salaries, and a wide range of benefits including discounts, wellbeing support, and enhanced family-friendly policies, we create a supportive and rewarding work environment where every colleague can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Assistant in Walsall
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values and mission will help you connect with us during the conversation.
✨Tip Number 2
Practice your empathy skills! Since this role is all about caring for families in tough times, think of examples from your life where you've shown compassion. We want to hear those stories!
✨Tip Number 3
Dress the part! Even though we’re a funeral service, looking professional and respectful during your interview shows that you take the role seriously. It’s all about making a good first impression!
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat.
We think you need these skills to ace Funeral Service Assistant in Walsall
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your compassion and empathy shine through. Share any personal experiences or motivations that led you to this role, as it shows us you understand the importance of caring for families during difficult times.
Be Professional:Make sure your application reflects your professionalism. Use clear and concise language, and double-check for any spelling or grammar mistakes. We want to see that you take pride in your work and can communicate effectively.
Highlight Relevant Skills:Don’t forget to mention any skills or experiences that relate to the role. Whether it's previous work in care, customer service, or even life experiences, we want to know how you can contribute to our team and support families.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Central England Coop
✨Show Your Compassion
In this role, empathy is key. During the interview, share personal experiences that highlight your ability to connect with others in difficult times. This will demonstrate that you understand the emotional weight of the job.
✨Know the Company Values
Familiarise yourself with the values and mission of the funeral service provider. Be ready to discuss how your own values align with theirs, especially regarding community support and care for families during their toughest moments.
✨Prepare for Practical Questions
Expect questions about handling sensitive situations and physical tasks. Think of examples from past experiences where you’ve shown professionalism and respect, particularly in challenging circumstances.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your genuine interest in the role and the team. Inquire about their approach to training and support for new staff, as well as how they foster a compassionate work environment.
