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- Tasks: Lead daily operations of care centres, ensuring high standards and team motivation.
- Company: Join Central Co-op, a member-owned society focused on community impact and sustainability.
- Benefits: Enjoy discounts, flexible working, paid volunteering days, and a supportive wellbeing campaign.
- Why this job: Make a meaningful difference in people's lives while developing your leadership skills in a compassionate environment.
- Qualifications: Experience in the funeral industry, strong communication skills, and a full driving licence required.
- Other info: New joiners will undergo a DBS check; we welcome diverse applicants and support reasonable adjustments.
What will you be doing?
Caring for families is at the heart of what we do.
You will lead and manage the daily operations of allocated care centres, overseeing teams, monitoring budgets, and analyzing data from previous years to ensure continuous improvement and uphold high standards of care by motivated and engaged teams.
As Funeral Operations Lead, you will implement and execute the wider funeral business plan, focusing on delivering industry-leading funeral services and achieving profitable market share growth.
Client and colleague care will be at the core of your role.
This varied role includes responsibilities for standards, fire safety, security, health & safety, and ensuring vehicles and equipment are maintained, with colleagues trained in their proper use.
We aim to meet client expectations through the preparation and care of the deceased, facilitating chapel visits, and ensuring all related paperwork is completed accurately.
You will assist in managing stock levels, ordering coffins and sundry items, and supporting the Funeral Cluster Manager to maintain care standards and conduct funerals if required.
Please note, from 1st December 2023, new joiners will be subject to a standard DBS check, and all offers are conditional on receiving a satisfactory disclosure.
How will I know if I am right for this role?
Working with our funeral teams is an extraordinary opportunity for extraordinary people.
We welcome applications from individuals with compassion, empathy, and pride in professionalism, who demonstrate care and respect in all aspects of caring for the deceased.
We seek someone with awareness and experience in the funeral industry, leadership, and management responsibilities.
Strong communication skills are essential for motivating teams and engaging with colleagues.
What is in it for me?
In addition to competitive salaries, our colleagues benefit from:
- Up to 20% discount on our products.
- Access to exclusive retail discounts, savings on days out and holidays.
- Option to buy up to an extra week of annual leave.
- Recognition programs for personal and professional achievements.
- Enhanced family-friendly policies.
- Profit-sharing through Colleague Dividend.
- Paid volunteering days.
- Charity support through Give as You Earn.
- Healthcare Cashplan for medical expenses.
- Company pension scheme.
- Free life assurance after qualifying period.
- Access to training and development programs.
- Wellbeing resources through the new colleague wellbeing campaign.
- Financial wellbeing support via iTrent Wagestream.
- Flexible working options, including 4-day weeks and hybrid work.
For more details, visit Rewards and benefits – Central Coop (careers.coop).
Everyone is welcome. We are committed to making reasonable adjustments during the recruitment process. Please specify any needs in the application form.
Who are we?
We’re Central Co-op, a Member-owned and Member-led co-operative Society.
As a member, you will own a share of the business and have the opportunity to make a positive community impact, contributing to a sustainable society alongside passionate colleagues. Learn more at www.careers.coop.
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Funeral Operations Lead employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Lead
✨Tip Number 1
Familiarise yourself with the funeral industry standards and regulations. Understanding the nuances of care, safety, and compliance will not only boost your confidence but also demonstrate your commitment to upholding high standards in your role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlighting your ability to motivate and engage colleagues will be crucial, as this role requires strong communication and team management.
✨Tip Number 3
Prepare to discuss how you would handle challenging situations with compassion and empathy. This role is centred around caring for families, so demonstrating your understanding of emotional intelligence will set you apart from other candidates.
✨Tip Number 4
Network within the funeral industry to gain insights and advice from current professionals. Engaging with others in the field can provide valuable information about the role and may even lead to recommendations that could enhance your application.
We think you need these skills to ace Funeral Operations Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Funeral Operations Lead position. Understand the key responsibilities and required skills, such as leadership, communication, and industry knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in the funeral industry, management roles, and any specific achievements that demonstrate your ability to lead teams and improve operational standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the values of Central Co-op. Emphasise your compassion, empathy, and professionalism, and provide examples of how you've successfully managed teams or improved services in previous roles.
Highlight Relevant Qualifications: Ensure you mention any relevant qualifications or certifications related to health and safety, fire safety, or funeral operations. If you have a full driving licence, be sure to include this as it is a requirement for the role.
How to prepare for a job interview at Central England Coop
✨Show Your Compassion
As a Funeral Operations Lead, demonstrating compassion and empathy is crucial. Be prepared to share examples of how you've shown care in previous roles, especially in challenging situations.
✨Highlight Leadership Experience
This role requires strong leadership skills. Discuss your past experiences managing teams, motivating colleagues, and ensuring high standards of service. Use specific examples to illustrate your management style.
✨Understand the Industry
Familiarise yourself with the funeral industry and its standards. Research current trends and challenges within the sector, and be ready to discuss how you can contribute to continuous improvement and uphold care standards.
✨Prepare for Practical Scenarios
Expect to be asked about practical scenarios related to operations, health and safety, and client care. Think through potential challenges you might face in the role and how you would address them effectively.
