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- Tasks: Lead and manage care centres, ensuring exemplary standards of service and team motivation.
- Company: Join Central Co-op, a member-owned society focused on community impact.
- Benefits: Enjoy retail discounts, extra holiday, recognition rewards, and paid volunteering days.
- Why this job: Make a meaningful difference in people's lives while developing your leadership skills.
- Qualifications: Experience in the funeral industry and strong communication skills required.
- Other info: Flexible working environment with opportunities for personal growth and wellbeing support.
The predicted salary is between 36000 - 60000 £ per year.
What will you be doing?
Caring for families is at the heart of what we do.
In this role you’ll lead and manage the daily requirements of allocated care centres.
You’ll help lead teams, monitor budgets and compare the data gained from previous years. This will help enable you to ensure improvement whilst continually delivering exemplary standards of care by our highly motivated and engaged teams.
As Funeral Operations Lead, you\’ll be implementing and delivering the wider Funeral business plan with focus on delivering an industry leading funeral service as well as profitable market share growth.
Client and colleague care will be at the core of your role.
This is a varied role which includes responsibility for standards, fire, security, and health & Safety requirements, as well as ensuring vehicles and equipment are maintained and colleagues trained in correct use.
We strive to meet client expectations which includes the preparation and care of the deceased as well as facilitating chapel visits and ensuring all paperwork associated with care for the deceased is completed fully and accurately.
You’ll help manage stock holding and order of coffins and sundry items as well as supporting the Funeral Cluster Manager with reasonable requests to ensure standards of care for deceased are maintained throughout the area, and to conduct funerals if required.
You will also be required to participate in a Standby and On-Call rota as part of your responsibilities.
Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.
How will I know if I am right for this role?
Working with our funeral teams is an extraordinary opportunity for extraordinary people.
We welcome applications from people who have compassion, empathy and take pride in their professionalism. Our colleagues show care and respect in all aspects of caring for the deceased.
We are looking for someone who has demonstrable awareness of the Funeral industry as well as awareness and experience of Leadership and Manager responsibility.
You’ll be motivating teams and engaging with our colleagues and therefore strong communication skills are essential.
You will need to hold a full driving licence
What is in it for me?
In addition to our competitive salaries, our colleagues also benefit from:
- Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Holiday buy- colleagues can buy up to a week extra of annual leave each year
- Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
- Enhanced family friendly policies- to help you feel fully supported during any significant life events.
- Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn- helping you support charities which mean something to you.
- Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
- Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Personalised learning and development- with easy access to a wide range of training programmes
- We’ve got you – our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
- iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits – Central Coop (careers.coop)
Everyone is welcome here We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process
Who are we?
We’re Central Co-op, a Member-owned and Member-led co-operative Society.
And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.
You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow. To find out more about working for us, visit our website www.careers.coop
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Funeral Operations Lead employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in the funeral industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and care standards. Think about your past experiences and how they align with the role of Funeral Operations Lead. We want to hear your stories!
✨Tip Number 3
Showcase your passion for client and colleague care during interviews. Share examples of how you've motivated teams or improved service standards in previous roles. This will help us see your commitment to our values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about our culture and benefits right there.
We think you need these skills to ace Funeral Operations Lead
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your compassionate side! Share experiences that highlight your empathy and professionalism, especially in challenging situations. This role is all about caring for families, so make sure we feel that warmth through your words.
Highlight Leadership Experience: We want to know about your leadership skills! Include examples of how you've motivated teams or managed projects in the past. This will help us understand how you can lead our funeral operations and maintain high standards of care.
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to paperwork and care standards. Make sure your application is free from errors and clearly outlines your relevant experience. We appreciate candidates who take the time to get it right!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more information about us and what we stand for there!
How to prepare for a job interview at Central England Coop
✨Understand the Heart of the Role
Before your interview, take some time to reflect on what caring for families truly means in this context. Familiarise yourself with the emotional aspects of the role and think about how you can demonstrate compassion and empathy during your conversation.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed operations. Be ready to discuss how you motivated your colleagues and ensured high standards of care, as this will be crucial for the Funeral Operations Lead position.
✨Know Your Industry
Brush up on your knowledge of the funeral industry, including current trends and challenges. Being able to discuss these topics will show that you're not only passionate but also well-informed, which is essential for driving improvements and delivering exemplary service.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in this role, such as managing stock or dealing with health and safety requirements. Prepare to discuss how you would handle these situations, demonstrating your problem-solving skills and attention to detail.
