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- Tasks: Lead daily operations in care centres, ensuring high standards and team motivation.
- Company: Join Central Co-op, a member-owned society focused on community impact and colleague growth.
- Benefits: Enjoy discounts, flexible working options, paid volunteering time, and a supportive work environment.
- Why this job: Make a meaningful difference while developing leadership skills in a compassionate industry.
- Qualifications: Experience in the funeral industry, strong communication skills, and a full driving licence required.
- Other info: New joiners will undergo a DBS check; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
What will you be doing?
Caring for families is at the heart of what we do.
In this role, you’ll lead and manage the daily requirements of allocated care centres.
You’ll help lead teams, monitor budgets, and analyze data from previous years to ensure continuous improvement while maintaining high standards of care through motivated and engaged teams.
As Funeral Operations Lead, you\’ll implement and deliver the wider funeral business plan, focusing on providing industry-leading funeral services and achieving profitable market share growth.
Client and colleague care will be central to your role.
This varied role includes responsibilities for standards, fire, security, health & safety, vehicle and equipment maintenance, and colleague training in proper procedures.
We aim to meet client expectations, including the preparation and care of the deceased, facilitating chapel visits, and ensuring all related paperwork is completed accurately.
You’ll assist in managing stock levels and ordering coffins and sundry items, support the Funeral Cluster Manager with requests to uphold care standards, and conduct funerals if needed.
Please note, from 1st December 2023, new joiners will be subject to a standard DBS check. All offers are conditional on receiving a satisfactory disclosure.
How will I know if I am right for this role?
Working with our funeral teams is an extraordinary opportunity for extraordinary people.
We welcome applicants who demonstrate compassion, empathy, and pride in professionalism. Our colleagues show care and respect in all aspects of caring for the deceased.
We seek someone with awareness and experience in the funeral industry, leadership, and management responsibilities.
Strong communication skills are essential for motivating teams and engaging with colleagues.
What is in it for me?
Alongside a competitive salary, our colleagues benefit from:
- Up to 20% discount on products
- Access to exclusive retail discounts, savings on days out, and holiday discounts
- Option to buy up to an extra week of annual leave
- Recognition of achievements both personally and professionally
- Enhanced family-friendly policies
- Profit-sharing through Colleague Dividend
- Paid time off for volunteering
- Charity support via Give as you earn
- Healthcare Cashplan to assist with healthcare expenses
- Company pension scheme and wellbeing resources
- Life assurance coverage after qualifying period
- Access to various training programs
- Wellbeing initiatives and financial wellbeing tools
- Flexible working options, including a 4-day week, 9-day fortnight, and hybrid work
For more details, visit Rewards and benefits – Central Coop.
Everyone is welcome. We support reasonable adjustments during the recruitment process. Please specify any needs in the application form.
Who are we?
We’re Central Co-op, a member-owned and member-led society.
As a member, you’ll own a share of the business and can make a positive community impact while working with passionate colleagues committed to your growth. Learn more at www.careers.coop.
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Funeral Operations Lead employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Lead
✨Tip Number 1
Familiarise yourself with the funeral industry standards and practices. Understanding the nuances of care, respect, and professionalism in this field will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the funeral services sector. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at Central Co-op.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully managed teams or improved processes, as these will be crucial in showcasing your suitability for the Funeral Operations Lead role.
✨Tip Number 4
Demonstrate your empathy and communication skills during any interactions with the recruitment team. Being able to convey your understanding of client care and team motivation will set you apart from other candidates.
We think you need these skills to ace Funeral Operations Lead
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities of a Funeral Operations Lead. Familiarise yourself with the key aspects of the role, such as team leadership, budget management, and client care.
Tailor Your CV: Make sure your CV highlights relevant experience in the funeral industry, leadership roles, and any specific skills that align with the job description. Use keywords from the job posting to demonstrate your suitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your compassion, empathy, and professionalism. Explain why you are passionate about working in the funeral industry and how your experience makes you a great fit for the role.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully motivated teams and engaged with colleagues in previous positions.
How to prepare for a job interview at Central England Coop
✨Show Your Compassion
In this role, empathy and compassion are key. Be prepared to share examples of how you've demonstrated these qualities in previous positions, especially in challenging situations.
✨Demonstrate Leadership Skills
As a Funeral Operations Lead, you'll be managing teams. Highlight your leadership experience by discussing how you've motivated and engaged teams in the past, and how you handle conflicts or challenges.
✨Know the Industry
Familiarise yourself with the funeral industry standards and practices. Be ready to discuss any relevant experience you have and how it can contribute to maintaining high care standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle specific situations related to client care and team management.
