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- Tasks: Support families during their toughest times by guiding them through funeral arrangements with empathy.
- Company: Join a progressive Co-operative Society dedicated to community support and sustainable living.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a compassionate and respectful environment.
- Qualifications: No specific qualifications required, just a caring attitude and strong communication skills.
- Other info: A DBS check is mandatory for new joiners starting from December 2023.
The predicted salary is between 24000 - 36000 £ per year.
What will you be doing?
Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear. They’ll need someone to carefully guide them during one of hardest moments of their lives. This is where you can make a real difference.
You’ll develop your knowledge of all the services we offer, including our coffin range, our choice of masonry and floral tributes, so that when you’re listening to families and learning all about the person they’ve lost, you’ll understand what they want and you’ll offer them choices that will help to personalise the funeral service.
As a dedicated member of our Funeral administration team, being able to communicate clearly and accurately between both the family and Funeral Director is essential.
As someone who often goes above and beyond, you’ll be confident in handling sensitive telephone calls and paperwork, ensuring families are kept informed of the full costs and to support them when they visit their loved ones in our chapel of rest.
How will I know if I am right for this role?
Our Funeral Advisors are true professionals; you will welcome families into your funeral home ensuring the area is pristine and offers the right first impression. You’ll keep the premises secure and ensure compliance to statutory and Society Health, Safety & Fire regulations are adhered to.
Supporting the bereaved with empathy and your compassionate nature, you actively listen and can capture their wishes being knowledgeable in your area of responsibility. You are known for your attention to detail and handling complex information with accuracy and care.
Working in a funeral home means that you’ll need to be comfortable with duties that require you to have close treatment of the bereaved family’s loved one, ensuring that all activities are carried out respectfully and with dignity. Duties will include daily care checks of the deceased, preparation for chapel visits in which the coffin lid will be removed and the loved one checked to ensure they are ready for viewing again and there may, on occasion, be a small amount of attention that the loved one will require you to personally attend to.
We’re very much part of the local communities. Working together as part of a wider team you will occasionally need to offer flexibility in covering duties at other funeral homes. As a representative of our funeral services within the local community, you’ll be comfortable in building up good working relationships with hospitals, nursing homes, local clergy, celebrants and doctors.
Who are we?
As a progressive Co-operative Society, we want the people in our communities to thrive, not just survive, for generations to come.Our people are the energy behindthispositive change.We’re looking for like-minded people whowant tosupportour communities and know the needs of the people who live in them,to help us reach our goal ofcreating a sustainable society for all.
To find out more about working for us, visit our website careers.coop
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Funeral Advisor employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Advisor
✨Tip Number 1
Familiarise yourself with the services we offer, especially our coffin range and floral tributes. Understanding these options will help you connect with families and provide them with personalised choices during their difficult time.
✨Tip Number 2
Practice your communication skills, particularly in handling sensitive conversations. Being able to convey empathy and clarity will be crucial when guiding families through their options and ensuring they feel supported.
✨Tip Number 3
Build relationships within the local community, including hospitals and nursing homes. Networking with local clergy and celebrants can enhance your understanding of community needs and improve your ability to support bereaved families.
✨Tip Number 4
Be prepared for the emotional aspects of the role. Reflect on your own feelings about death and loss, as this self-awareness will help you approach your work with compassion and professionalism.
We think you need these skills to ace Funeral Advisor
Some tips for your application 🫡
Understand the Role: Before applying, take time to fully understand the responsibilities of a Funeral Advisor. Reflect on how your skills and experiences align with the compassionate nature of this role.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, empathy, and communication. Emphasise any previous roles where you supported individuals during difficult times.
Craft a Personal Statement: Write a personal statement that showcases your understanding of the sensitive nature of the job. Share why you are passionate about supporting bereaved families and how you can contribute positively to their experience.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A well-presented application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Central England Coop
✨Show Empathy and Compassion
During the interview, it's crucial to demonstrate your ability to empathise with families in distress. Share examples from your past experiences where you provided support or comfort to someone going through a tough time.
✨Know the Services Inside Out
Familiarise yourself with the range of services offered by the funeral home, including coffins, floral tributes, and other options. Being knowledgeable will help you answer questions confidently and show that you're prepared to guide families through their choices.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing sensitive topics. This will help you convey information accurately and build trust with the interviewers.
✨Demonstrate Attention to Detail
Highlight your ability to handle complex information with care. Bring up specific instances where your attention to detail made a difference, whether in previous jobs or personal experiences, as this is vital in ensuring everything runs smoothly for bereaved families.
