Customer Services Assistant - Petrol Filling Station / 24hour operation

Overview

If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities interests you, then read on. We’re looking for enthusiastic and forward-thinking people who want to make a difference by being there when our communities and customers need us most. As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and energetic environment. You’ll support the day-to-day running of the store, including working on checkouts, the shop floor, housekeeping, date code checking, temperature checks, administration, or even the in-store bakery.

You will promote the benefits of membership to customers, encouraging people to join and have a say in how our Society is run. Each day offers new experiences and opportunities to impact and improve the lives of those around you.

This role involves working a night shift operating between the hours of 10pm and 6am. An additional premium payment will be made for work performed between these hours.

How will I know if I am right for this role?

If you have flexibility in your working hours (including availability on evenings and weekends) our stores can offer you a wide variety of shifts. You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need prior experience; you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, you’ll actively play a part in the community spirit of the store and become a valued member of the Society.

You will be supported to build skills that can take you wherever you want to go, with training, coaching and guidance offered to you. Opportunity to progress is in your hands.

Petrol Filling Station / 24 hour operation

Some activities within our store operation have legal limits on the age for which you can carry them out. For this reason, we may have to be more selective for some roles. There are also legal restrictions on young person’s working hours that may impact our decision-making during the selection process, based on business needs.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. Please use the application form to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.

What benefits are available to you?

• Fantastic colleague discount – rewards and discounts across our Retail and Funeral businesses.
• Retail discounts – access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend – we pay a share of our profits to eligible colleagues.
• Colleague recognition – we celebrate colleagues’ achievements both personally and professionally.
• Personalised learning and development – easy access to a wide range of training programmes.
• Paid time for volunteering – three days per year volunteering, fully paid by us.
• Enhanced family friendly policies – support during significant life events.
• Wellbeing – annual health check kit and virtual GP for you and your family.
• Colleague assistance programme – support for you and your family when you need it most.
• Healthcare Cashplan – assistance with healthcare expenses.
• Company sick pay – support to focus on recovery.
• Life Assurance – free cover after an initial qualifying period.
• We’ve got you – wellbeing benefits and resources relevant to your role.
• Give as you earn – charity donations through payroll giving.
• Financial Wellbeing – iTrent Financial Wellbeing, The Money Co-op, and salary sacrifice schemes including Electric Vehicle, SIP, Cycle to Work, and Holiday buy.
• Company Pension – access to a company pension scheme.
• Nous – a smart assistant to help manage household bills.

To find out more about all of these plus many more reasons to join us, please visit the Rewards and benefits page.

Who are we?

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans multiple regions. OurCoop and its family of businesses are trading names of Central England Co-operative Limited.