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- Tasks: Join our team as a Customer Services Assistant, mastering coffee-making and engaging with customers daily.
- Company: Insomnia is a progressive Co-operative Society focused on community support and sustainability.
- Benefits: Enjoy flexible shifts, full training, and a fun, fast-paced work environment.
- Why this job: Be part of a welcoming team that values high standards and community engagement.
- Qualifications: A positive attitude is key; barista experience is a plus but not required.
- Other info: Work in a vibrant café atmosphere with opportunities for personal growth.
What will you be doing? We’re recruiting for new colleagues to join our Insomnia Café. This is an exciting and varied role where no two days are ever the same. A fast paced and fun environment, you’ll get to work with an amazing mix of customers and colleagues to brighten your day whilst you master your coffee making and barista skills.
You’ll be part of a welcoming team, delivering the best service and store experience to our customers - proactively engaging with the local community. You’ll build expert knowledge of our food and drink range as well as keeping the shop well stocked, beautifully clean and organised. This will include behind and in front of the counter, the shop floor, customer and team toilets. You’ll also look after the Health and Safety of our customers, colleagues and yourself.
How will I know if I am right for this role? If you pride yourself on delivering great service and maintaining high standards, you’ll fit seamlessly into this role. We’re looking for people that have a positive and enthusiastic attitude to become members of our fantastic team. Ideally, you’ll be used to working in an environment where high standards are maintained by frequent audits and due diligence requirements.
We’re offering a variety of flexible shift patterns, working across a seven-day opening, and ask that you can support your team on availability. If you’ve got previous experience working as a Barista, even better but it’s not essential, as full training will be provided.
Who are we? As a progressive Co-operative Society, we want the people in our communities to thrive, for generations to come. Our people are the energy behind this positive change. We’re looking for like-minded people who want to support our communities and to know the needs of the people who live in them, to help us reach our goal of creating a sustainable society for all.
Within the Insomnia Café’s, there is a simple philosophy; that you will get the best cup of coffee every single time you visit. As part of being a leading coffee chain, Insomnia cafés are always looking for talented and ambitious coffee lovers to come and join the team.
Customer Services Assistant - Insomnia Barista employer: Central England Coop
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant - Insomnia Barista
✨Tip Number 1
Familiarise yourself with the Insomnia brand and its values. Understanding their commitment to community and sustainability will help you connect with the team during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively engaged with customers in previous roles. This will demonstrate your ability to fit into their fast-paced environment.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Highlighting your willingness to work varied hours will show that you're a team player who can adapt to their needs.
✨Tip Number 4
If you have any experience with coffee or food service, even if it's minimal, be sure to mention it. This could give you an edge, as they value passion for coffee and eagerness to learn.
We think you need these skills to ace Customer Services Assistant - Insomnia Barista
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise any previous experience in customer service roles. Provide specific examples of how you have delivered excellent service and maintained high standards in a fast-paced environment.
Express Your Enthusiasm: Convey your passion for coffee and working in a team environment. Mention any relevant experience as a Barista or your eagerness to learn and master barista skills during training.
Highlight Flexibility: Since the role requires availability across various shift patterns, make sure to mention your flexibility in working hours. This shows your commitment to being a reliable team member.
How to prepare for a job interview at Central England Coop
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the barista role during the interview. Share any personal experiences or favourite coffee drinks, as this will demonstrate your genuine interest in the position and the brand.
✨Highlight Customer Service Skills
Since this role is all about delivering great service, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've gone above and beyond to ensure customer satisfaction.
✨Emphasise Teamwork and Flexibility
Talk about your ability to work well in a team and adapt to different situations. Mention any past experiences where you’ve collaborated with colleagues to achieve a common goal, especially in a fast-paced environment.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and expectations, which is crucial for a customer-facing position.
