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- Tasks: Join a dynamic team providing excellent customer service and support in various store roles.
- Company: Central Co-op is a Member-owned co-operative dedicated to community impact and sustainability.
- Benefits: Enjoy discounts, paid volunteering days, and a supportive work environment with training opportunities.
- Why this job: Make a difference in your community while gaining valuable skills and experience in a friendly atmosphere.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible shifts available, including evenings and weekends, to fit your schedule.
The predicted salary is between 20000 - 30000 £ per year.
What will you be doing? If you’re interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading! We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.
As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment. You’ll support the daily running of the store, working on:
- Checkouts
- The shop floor
- House-keeping
- Date code checking
- Temperature checks
- Administration
- In-store bakery
You’ll promote the benefits of membership to customers, helping people to join us and have a say in how we are run. Each day offers new experiences and chances to impact and improve the lives of those around you.
How will I know if I am right for this role? At Central Co-op, everyone’s welcome. If you have flexibility in your working hours (including availability on evenings and weekends) our stores can offer you a wide variety of shifts. You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.
You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, you’ll actively play a part in the community spirit of the store and become a valued member of the Society. We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching and guidance offered to you, opportunity to progress is in your hands.
What is in it for me? In addition to our competitive salaries, our colleagues also benefit from:
- Fantastic colleague discount - including a discount of up to 20% on our products.
- Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Holiday buy - colleagues can buy up to a week extra of annual leave each year.
- Colleague recognition - we celebrate our colleague’s achievements both personally and professionally.
- Enhanced family friendly policies - to help you feel fully supported during any significant life events.
- Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn - helping you support charities which mean something to you.
- Healthcare Cashplan - your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company Pension - you can access a company pension scheme with us as well as access to Pension wellbeing information.
- Life Assurance - after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Personalised learning and development - with easy access to a wide range of training programmes.
We’ve got you – our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do. iTrent Financial Wellbeing (Wagestream) - offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop).
Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.
Who are we? We’re Central Co-op, a Member-owned and Member-led co-operative Society. And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business. You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow.
Contact Detail:
Central England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or an informal chat, let your passion for helping others shine through. This will demonstrate that you align with our values at Central Co-op.
✨Tip Number 2
Familiarise yourself with the various roles within the store, such as checkouts and housekeeping. Being knowledgeable about these areas will allow you to speak confidently about how you can contribute to the team.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since we value availability on evenings and weekends, highlighting your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Engage with our community initiatives before applying. Showing that you are already involved or interested in local volunteering opportunities can reflect your commitment to our mission and values.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Services Assistant role. Emphasise your ability to work in a fast-paced environment and your enthusiasm for customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping customers and your willingness to learn. Mention specific examples of how you can contribute to the team and the community spirit of Central Co-op.
Showcase Your Flexibility: Since the role requires flexibility in working hours, be sure to mention your availability for evenings and weekends. This shows your commitment and readiness to meet the needs of the store.
Highlight Your Interpersonal Skills: In your application, emphasise your warm and friendly character. Share any experiences where you've successfully interacted with customers or contributed to a team, as this is crucial for the role.
How to prepare for a job interview at Central England Coop
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share examples of how you've positively impacted customers in the past, even if it's from previous roles or volunteer work.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability. Highlight any experience you have with varied shifts or adapting to changing schedules.
✨Emphasise Teamwork
This position involves working as part of a multi-skilled team. Be ready to talk about your experiences working collaboratively and how you contribute to a positive team environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to learn more about their values and culture.
