Customer Services Assistant

What will you be doing?

If you\’re interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast‑paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts
• The shop floor
• House‑keeping
• Date code checking
• Temperature checks
• Administration
• Or even the in‑store bakery

You’ll promote the benefits of membership to customers, helping people to join us and have a say in how we are run.

Each day offers new experiences and chances to impact and improve the lives of those around you.

How will I know if I am right for this role?

If you have flexibility in your working hours (including availability on evenings and weekends) our stores can offer you a wide variety of shifts.

You\’ll have a chance to work alongside the whole in‑store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, you’ll actively play a part in the community spirit of the store and become a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals.

With the training, coaching and guidance offered to you, opportunity to progress is in your hands.

Everyone is welcome! We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we\’ll do our best to support you through our recruitment process.

What benefits are available to you?

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount – Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts – Our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend – We pay a share of our profits to eligible colleagues as a thank you for their contribution.
• Colleague recognition – We celebrate our colleague’s achievements both personally and professionally.
• Personalised learning and development – Easy access to a wide range of training programmes.
• Paid time for volunteering – We encourage colleagues to spend three days per year volunteering, fully paid for by us.
• Enhanced family‑friendly policies – Helping you feel fully supported during significant life events.
• Wellbeing
  • Annual health check kit and virtual GP – Finger‑prick blood test kit, sent to Square Healthcare for your personal report, and access to a virtual GP 7 days a week 8 am to 8 pm for you and your family.
  • Colleague assistance programme – Support for you and your family when needed most.
  • Healthcare Cashplan – Voluntary plan that helps pay towards a range of healthcare expenses.
  • Company sick pay – Company pay for sick leave so you can focus on recovery and return to work in full health.
  • Life Assurance – Free cover after an initial qualifying period, paying nominated beneficiaries if you die while working for us.
  • We’ve got you – Our colleague wellbeing campaign provides accessible and relevant resources.
  • Give as you earn – Support charities that matter to you.
• Financial Wellbeing
  • iTrent Financial Wellbeing (Wagestream) – Track finances, save money, or access up to 50 % of earned pay flexibly.
  • The Money Co‑op – Free access to savings and loans at competitive rates.
  • Salary Sacrifice schemes
    • Electric Vehicle scheme – Option to purchase your EV via salary sacrifice.
    • Share Incentive Plan (SIP) – Option to buy shares, attracting interest and £10 worth of matching shares.
    • Cycle to Work scheme – Option to purchase a bicycle and accessories via salary sacrifice.
    • Holiday buy – Colleagues can purchase up to a week extra of annual leave each year.
  • Company Pension – Access a company pension scheme and wellbeing information.
  • Nous – Smart assistant that saves you money and time on household bill management.

To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits – Central Coop (careers.coop).

Who are we?

OurCoop is the UK’s largest independent co‑operative society, with more than one million members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co‑op, The Midcounties Co‑operative and Chelmsford Star Co‑op to create a stronger, member‑owned organisation rooted in shared co‑operative values.

The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.

OurCoop and its family of businesses are trading names of Central England Co‑operative Limited.