At a Glance
- Tasks: Coordinate funeral services and ensure exceptional care for families during difficult times.
- Company: Join the UK's largest independent co-operative Society with a strong community focus.
- Benefits: Enjoy competitive pay, discounts, health checks, and paid volunteering days.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact while supporting families and colleagues in a caring environment.
- Qualifications: Strong communication, organisational skills, and IT competency required.
The predicted salary is between 30000 - 40000 £ per year.
Caring for families is at the heart of what we do. You’ll be coordinating the fleeting diary and day-to-day operations of allocated care centre(s). You’ll help to ensure exceptional levels of care for people who have died, and the funeral service.
In this varied role, some of your responsibilities will include:
- Managing fleeting requirements as well as making sure the fleet is always clean and full
- Making sure all equipment is maintained and that colleagues are trained in how to use correctly
- Prioritising colleagues, Members, and client’s safety by ensuring that safety and security procedures are implemented and followed
- Daily safe and legal checks- helping to make sure our homes trade smoothly without risk
- Making sure all operational colleagues accurately complete all paperwork associated with care for people who have died (including mortuary register, ashes register, identification processes etc)
- Managing stock holding and order of coffins
- Working with the Funeral Operations Lead to support colleagues’ skills development and training
- Staying on top of the budget and scorecard performance- helping us meet our targets
- Audit work schedules to ensure full coverage and accurate pay for everyone.
Key to this role will be the strong relationships you build with your colleagues. We treat every person as if they’re a member of our own family, and you’ll be an important part in providing our care.
Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.
We’re looking for your values and characteristics, not just your experience. We need people who:
- Have strong communication and organisational skills
- Able to manage and prioritise their time well
- Are a problem solver by nature
- Can act as a role model for Society values
- Flexible and supportive; so, you can work closely with your colleagues and help each other with a wide range of duties
In addition, you will need to be competent with IT systems and applications. Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.
What benefits are available to you at Central Co-op? In addition to our competitive salaries, our colleagues also benefit from:
- Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
- Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
- Personalised learning and development- with easy access to a wide range of training programmes
- Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Enhanced family friendly policies- to help you feel fully supported during any significant life events.
Wellbeing:
- Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
- Colleague assistance programme – to support you and your family when you need it the most.
- Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
- Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
- Give as you earn- helping you support charities which mean something to you.
Financial Wellbeing:
- iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
- The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
- Salary Sacrifice schemes: Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
- Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
- Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
- Holiday buy- colleagues can buy up to a week extra of annual leave each year
- Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
- Nous – smart assistant that can save you money and time on managing your household bills.
To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop)
Who are we?
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.
The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.
OurCoop and its family of businesses are trading names of Central England Co-operative Limited.
Funeral Services Co-ordinator in Birmingham employer: Central England Coop
At Central Co-op, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of our colleagues. As a Funeral Services Co-ordinator, you will benefit from competitive salaries, generous discounts, personalised learning opportunities, and enhanced family-friendly policies, all while making a meaningful impact in your community. Join us to be part of a team that treats every individual like family, fostering strong relationships and providing exceptional care during life's most challenging moments.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Services Co-ordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the funeral services industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes them tick and be ready to discuss how your own values align with theirs. This shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 3
Practice common interview questions, especially those related to communication and problem-solving skills. Role-play with a friend or use online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
We think you need these skills to ace Funeral Services Co-ordinator in Birmingham
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your compassionate nature. Share experiences where you've supported others, as caring for families is at the heart of what we do.
Be Organised and Clear:Make sure your application is well-structured and easy to read. Highlight your organisational skills and how you manage your time effectively, as these are key for the Funeral Services Co-ordinator role.
Demonstrate Problem-Solving Skills:We love a good problem solver! Include examples of challenges you've faced and how you tackled them. This will show us that you can handle the varied responsibilities of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful position.
How to prepare for a job interview at Central England Coop
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Funeral Services Co-ordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing fleeting requirements and ensuring safety procedures are followed. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is vital in this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve had to coordinate with colleagues or support families during difficult times. Being able to articulate these experiences will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in past roles and how you resolved them. This could involve managing tight schedules or dealing with unexpected issues. Showing that you can think on your feet and find solutions will resonate well with the interviewers.
✨Emphasise Teamwork and Flexibility
This role requires working closely with colleagues, so be prepared to talk about your experience in team settings. Share examples of how you've supported others and adapted to changing circumstances. Highlighting your flexibility and willingness to help will align with the company’s values and culture.
