Funeral Operations Lead in Birmingham

Caring for families is at the heart of what we do. In this role you’ll lead and manage the daily requirements of allocated care centres. You’ll help lead teams, monitor budgets and compare the data gained from previous years. This will help enable you to ensure improvement whilst continually delivering exemplary standards of care by our highly motivated and engaged teams.

Client and colleague care will be at the core of your role. This is a varied role which includes responsibility for standards, fire, security, and health & safety requirements, as well as ensuring vehicles and equipment are maintained and colleagues trained in correct use. We strive to meet client expectations which includes the preparation and care of the deceased as well as facilitating chapel visits and ensuring all paperwork associated with care for the deceased is completed fully and accurately.

You’ll help manage stock holding and order of coffins and sundry items as well as supporting the Funeral Cluster Manager with reasonable requests to ensure standards of care for deceased are maintained throughout the area, and to conduct funerals if required. You will also be required to participate in a Standby and On-Call rota as part of your responsibilities.

Working with our funeral teams is an extraordinary opportunity for extraordinary people. We welcome applications from people who have compassion, empathy and take pride in their professionalism. Our colleagues show care and respect in all aspects of caring for the deceased. We are looking for someone who has demonstrable awareness of the Funeral industry as well as awareness and experience of leadership and management responsibility. You’ll be motivating teams and engaging with our colleagues and therefore strong communication skills are essential. You will need to hold a full driving licence.

Everyone is welcome here! We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition - we celebrate our colleague’s achievements both personally and professionally.
• Personalised learning and development - with easy access to a wide range of training programmes.
• Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies - to help you feel fully supported during any significant life events.

Wellbeing

• Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan - your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance - after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn - helping you support charities which mean something to you.

Financial Wellbeing

• iTrent Financial Wellbeing (Wagestream) - offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• The Money Co-op - Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
• Salary Sacrifice schemes:
• Electric Vehicle scheme – Option to purchase your EV through salary sacrifice.
• Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
• Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice.
• Holiday buy - colleagues can buy up to a week extra of annual leave each year.
• Company Pension - you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop (careers.coop).

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities.