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- Tasks: Support families during their hardest moments by guiding them through funeral arrangements.
- Company: Join a compassionate team dedicated to providing meaningful funeral services in the community.
- Benefits: Gain valuable experience, develop empathy skills, and work in a supportive environment.
- Why this job: Make a real difference in people's lives while working in a respectful and dignified setting.
- Qualifications: Empathy, attention to detail, and strong communication skills are essential for this role.
- Other info: A standard DBS check is required for new joiners starting December 2023.
The predicted salary is between 28800 - 43200 £ per year.
Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear. They’ll need someone to carefully guide them during one of hardest moments of their lives. This is where you can make a real difference.
You’ll develop your knowledge of all the services we offer, including our coffin range, our choice of masonry and floral tributes, so that when you’re listening to families and learning all about the person they’ve lost, you’ll understand what they want and you’ll offer them choices that will help to personalise the funeral service.
As a dedicated member of our Funeral administration team, being able to communicate clearly and accurately between both the family and Funeral Director is essential.
As someone who often goes above and beyond, you’ll be confident in handling sensitive telephone calls and paperwork, ensuring families are kept informed of the full costs and to support them when they visit their loved ones in our chapel of rest.
Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.
How will I know if I am right for this role?
Our Funeral Advisors are true professionals; you will welcome families into your funeral home ensuring the area is pristine and offers the right first impression. You’ll keep the premises secure and ensure compliance to statutory and Society Health, Safety & Fire regulations are adhered to.
Supporting the bereaved with empathy and your compassionate nature, you actively listen and can capture their wishes being knowledgeable in your area of responsibility. You are known for your attention to detail and handling complex information with accuracy and care.
Working in a funeral home means that you’ll need to be comfortable with duties that require you to have close treatment of the bereaved family’s loved one, ensuring that all activities are carried out respectfully and with dignity. Duties will include daily care checks of the deceased, preparation for chapel visits in which the coffin lid will be removed and the loved one checked to ensure they are ready for viewing again and there may, on occasion, be a small amount of attention that the loved one will require you to personally attend to.
We’re very much part of the local communities. Working together as part of a wider team you will occasionally need to offer flexibility in covering duties at other funeral homes. As a representative of our funeral services within the local community, you’ll be comfortable in building up good working relationships with hospitals, nursing homes, local clergy, celebrants and doctors.
Funeral Advisor employer: Central England Co operative
Contact Detail:
Central England Co operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Advisor
✨Tip Number 1
Familiarize yourself with the services we offer, especially our coffin range and floral tributes. This knowledge will help you connect with families and provide them with personalized options during their difficult time.
✨Tip Number 2
Practice your communication skills, particularly in handling sensitive conversations. Being able to listen actively and respond empathetically will be crucial in building trust with bereaved families.
✨Tip Number 3
Understand the importance of attention to detail in this role. Whether it's ensuring compliance with health and safety regulations or preparing for chapel visits, being meticulous will set you apart as a Funeral Advisor.
✨Tip Number 4
Get involved in your local community. Building relationships with hospitals, nursing homes, and local clergy can enhance your understanding of the needs of families and improve your effectiveness in this role.
We think you need these skills to ace Funeral Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Funeral Advisor position. Understand the key responsibilities and qualities required, such as empathy, attention to detail, and communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous work in customer service, care roles, or situations where you've supported individuals during difficult times.
Craft a Compassionate Cover Letter: Write a cover letter that reflects your understanding of the sensitive nature of the role. Share personal experiences or motivations that demonstrate your ability to empathize with bereaved families and your commitment to providing exceptional service.
Prepare for Potential Questions: Anticipate questions that may arise during the interview process. Be ready to discuss how you would handle sensitive situations, communicate effectively with families, and ensure compliance with health and safety regulations.
How to prepare for a job interview at Central England Co operative
✨Show Empathy and Compassion
During the interview, it's crucial to demonstrate your ability to empathize with families in distress. Share examples from your past experiences where you provided support to someone going through a tough time, highlighting your compassionate nature.
✨Understand the Services Offered
Familiarize yourself with the range of services provided by the funeral home, including coffins, floral tributes, and masonry options. Being knowledgeable will allow you to engage confidently with the interviewer and show that you're prepared to guide families through their choices.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to handle sensitive topics, so prepare to discuss how you would approach these conversations with care and respect.
✨Attention to Detail
Highlight your attention to detail during the interview. Discuss any previous roles where accuracy was essential, especially when dealing with complex information. This will reassure the interviewer of your capability to handle the responsibilities of the position.
