Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, deliver training, and support UK customers daily.
- Company: Join a top Tech/SaaS provider in Tyne & Wear, known for innovation.
- Benefits: Enjoy flexible working, professional development, and a supportive culture.
- Why this job: Shape processes, coach talent, and make a real impact on customer success.
- Qualifications: 3+ years in support/training and team leadership; strong interpersonal skills required.
- Other info: Be part of a dynamic team that values growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Central Employment are working with a leading and specialist Tech/SaaS provider based in Tyne & Wear, as they look to appoint a SaaS Customer Support Team Leader.
SaaS Customer Support Team Leader profile:
- Lead a dedicated team of Implementation Execs, supporting them day-to-day while also delivering regular training and support to a range of UK customers.
- You’ll help shape and refine operational processes, design and deliver bespoke training and support sessions to customers and internal colleagues.
Responsibilities:
- Coach and support team members—both informally and through structured sessions.
- Manage and allocate workloads.
- Create and present performance reports.
- Collaborate with Renewals Team to support customer retention.
- Help onboard new team members and deliver parts of our company-wide induction programme.
Experience:
- Excellent interpersonal skills and a strong team player.
- Operated in a Tech or Software sector.
- Strong Microsoft Office skills, including Excel.
- Assertive, consistently leading by example.
- Flexible to the needs of the business.
- Highly organised and process driven.
- 3+ years of recent experience in support and/or training role.
- 3+ years of recent team leadership experience.
SaaS Customer Support Team Leader employer: Central Employment
Contact Detail:
Central Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Support Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in SaaS customer support. Understanding the current challenges and innovations in the industry will help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the Tech/SaaS sector. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in detail. Think of specific examples where you've successfully coached team members or improved processes, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research the company’s products and services thoroughly. Being able to speak knowledgeably about what they offer will not only impress your interviewers but also demonstrate your genuine interest in the role and the company.
We think you need these skills to ace SaaS Customer Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team leadership and customer support, particularly in the Tech or SaaS sector. Use specific examples that demonstrate your interpersonal skills and ability to coach and support team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and supporting customers. Mention how your previous experiences align with the responsibilities of the role, such as delivering training sessions and managing workloads.
Showcase Relevant Skills: Emphasise your strong Microsoft Office skills, especially Excel, as well as your organisational abilities. Provide examples of how you've used these skills in past roles to improve processes or support your team.
Prepare for Potential Questions: Think about how you would answer questions related to team management, customer retention strategies, and your approach to training. Be ready to discuss specific scenarios where you led by example or adapted to business needs.
How to prepare for a job interview at Central Employment
✨Showcase Your Leadership Skills
As a SaaS Customer Support Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully coached and supported team members in the past, highlighting any structured training sessions you've delivered.
✨Familiarise Yourself with the Company’s Products
Before the interview, take some time to understand the company's SaaS offerings. Being knowledgeable about their products will not only impress the interviewers but also allow you to discuss how you can enhance customer support and training.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage workloads. Think of specific scenarios where you've had to allocate tasks or resolve conflicts within your team, and be ready to share those experiences.
✨Highlight Your Organisational Skills
Given the emphasis on being highly organised and process-driven, prepare to discuss your methods for managing team performance and operational processes. Share tools or techniques you use to keep everything running smoothly.
