At a Glance
- Tasks: Lead a team to ensure safer gambling practices and player protection across client brands.
- Company: Join a dynamic company focused on responsible gambling and player welfare.
- Benefits: Competitive salary, Newcastle-based role, and opportunities for professional growth.
- Other info: Work in a supportive environment with a focus on team development and compliance.
- Why this job: Make a real difference in player safety while developing your leadership skills.
- Qualifications: Experience in safer gambling or compliance, with strong communication and organisational skills.
The predicted salary is between 30000 - 32000 £ per year.
This role is suited to someone with strong experience in safer gambling operations who is comfortable working within regulatory frameworks and supporting the performance and development of a specialist team. The position offers the opportunity to contribute directly to player protection standards while helping ensure safer gambling procedures are delivered effectively across our client brands.
Responsibilities:
- Oversee daily safer gambling tickets and workflows across client brands, ensuring cases are reviewed and resolved accurately within required timelines.
- Support and guide team members in handling player interactions relating to self-exclusion, affordability checks and welfare contacts in line with approved procedures.
- Ensure self-exclusion and reactivation processes are carried out in full compliance with UK Gambling Commission requirements.
- Review and escalate complex cases or elevated risk indicators where appropriate, providing clear summaries and supporting information.
- Maintain accurate records of player interactions and case outcomes within internal systems.
- Stay up to date with safer gambling regulations and support the development of team knowledge and procedures.
- Help ensure the safer gambling function operates effectively, maintaining compliance standards and service levels across client brands.
Experience and Skills:
- Previous experience in safer gambling, player protection, compliance, or customer operations is required, ideally within the iGaming sector or another regulated environment.
- A strong understanding of responsible gambling principles and UK Gambling Commission requirements is essential, with the ability to apply these in day-to-day case handling and team oversight.
- Excellent attention to detail and organisational skills are important, with the ability to manage multiple cases and support team workflows.
- Strong written communication skills are required, along with the ability to guide team members in handling sensitive player interactions professionally.
- Candidates should demonstrate a calm and professional approach when managing complex player situations, including affordability and welfare concerns.
- The role requires the ability to follow and enforce processes consistently, escalate risks appropriately, and support a strong culture of player protection within the team.
Safer Gambling Team Leader in Newcastle upon Tyne employer: Central Employment
As a leading employer in the iGaming sector, we pride ourselves on fostering a supportive and collaborative work culture that prioritises employee growth and development. Based in Newcastle, our Safer Gambling Team Leader role offers a competitive salary and the chance to make a meaningful impact on player protection standards while working alongside a dedicated team committed to compliance and excellence. With a focus on continuous learning and adherence to regulatory frameworks, we provide our employees with the tools and resources they need to thrive in their careers.
