At a Glance
- Tasks: Manage the IT service desk and provide hands-on support for systems and clients.
- Company: Dynamic North East tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Varied role with client site visits and potential for continuous improvement.
- Why this job: Take ownership of IT support and make a real difference for clients and systems.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of eCommerce platforms.
The predicted salary is between 30000 - 40000 € per year.
North East based with client site visits required.
We are looking for an experienced IT Systems Technician to take ownership of our IT service desk and play a key role in supporting our systems, infrastructure and clients. This is a varied, hands-on role combining technical IT support, systems administration and customer onboarding. You will work closely with internal teams and external clients to ensure systems are set up correctly, issues are resolved efficiently and customers experience a high-quality onboarding journey. This role suits someone who enjoys responsibility, variety and working directly with customers as well as technology.
Key responsibilities:
- Owning and running the IT service desk
- Providing support for IT systems, software and hardware
- Systems administration and troubleshooting across infrastructure
- Onboarding new clients including system setup, data collection and configuration
- Integrating client platforms with internal systems
- Supporting new and existing clients using the order processing system
- Delivering system demos and training for clients and internal staff
- Producing reports and analysing data using Excel and Power BI
- Managing customer service enquiries and technical issues
- Creating and maintaining SOPs and contributing to the knowledge base
- Identifying opportunities to automate processes and improve efficiency
- Driving continuous improvement across IT operations
Key skills and experience required:
- Proven experience in IT support or systems administration
- Strong knowledge of IT infrastructure, systems, hardware and software
- Confident troubleshooting and problem-solving skills
- Strong Excel skills with experience producing reports
- Experience working with ticketing or service desk systems
- Comfortable working directly with customers and stakeholders
- Ecommerce platforms such as Shopify, WooCommerce, Amazon or eBay
- Knowledge of AI implementation
- Experience creating SOPs and documentation
Additional requirements:
- You must be able to drive and own a car as client site visits are required
- Out of hours work may occasionally be required
- A varied and hands-on role with ownership and responsibility
- Exposure to multiple systems, clients and technologies
- Opportunity to influence processes and drive improvements
- Supportive team environment with scope for development
Information Technology Support Technician employer: Central Employment
As an employer, we pride ourselves on fostering a supportive and dynamic work culture that encourages personal and professional growth. Our North East location offers the unique advantage of client site visits, allowing you to build strong relationships while gaining hands-on experience with diverse technologies. With a focus on continuous improvement and innovation, we provide our IT Support Technicians with the opportunity to take ownership of their role and make a meaningful impact within the team and for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Get your networking game on! Reach out to people in the IT industry, attend local meetups or online webinars. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any cool automations you've implemented. This can really set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Focus on common IT support scenarios and how you'd handle them, especially those involving customer interactions.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a better chance of landing that IT Systems Technician role with us!
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with systems administration and customer onboarding, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how your previous experiences align with our needs. Don’t forget to mention your problem-solving skills and any relevant software knowledge!
Showcase Your Technical Skills:When filling out your application, be specific about your technical skills, especially with Excel and any ticketing systems you've used. We want to see how you can contribute to our IT service desk right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Central Employment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT infrastructure, systems, and troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past or improved processes. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Skills
Since this role involves a lot of client interaction, be prepared to share experiences where you’ve successfully onboarded clients or resolved their issues. Highlight your communication skills and how you ensure a high-quality customer experience. Remember, it’s all about making them feel supported!
✨Demonstrate Your Problem-Solving Prowess
Think of a few challenging scenarios you’ve faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your troubleshooting skills clearly and effectively.
✨Get Familiar with Their Tools
If you know what ticketing or service desk systems they use, do a bit of research beforehand. Being able to talk about your experience with similar tools or even express a willingness to learn will show that you’re proactive and adaptable, which is key for this role.
