Customer Service Executive / Sportswear in Macclesfield

Key Responsibilities

• Work alongside the production manager monitoring customers orders through the full production lifecycle.
• Translate customer requirements, artwork and branding guidelines into clear production instructions.
• Coordinate the purchase of embellishment executions including heat transfer, patches and specialist finishes.
• Liaise with 3rd party embellishment vendors alongside production manager when required.
• Work closely with design manager to ensure feasibility and accuracy in proof books creation.
• Maintain customer google sheets, ensuring all the information is accurate and aligned with order deadlines.
• Monitor work-in-progress and proactively resolve production issues alongside production manager.
• Ensure quality standards and brand consistency across all orders.
• Approve samples, strike-offs and first-offs prior to sharing with clients.
• Run reports on accounts performance and work alongside operations manager to support continuous improvement in production workflow.

Skills & Experience

• Desired experience in production coordination or account management within apparel, textiles, or embellishment.
• Excellent attention to detail and ability to interpret technical artwork and specifications.
• Experience working to tight deadlines in high-pressure environments.
• Strong organisational and time management skills.
• Clear and confident communicator with internal teams and customers.
• Problem-solving mindset with the ability to make practical production decisions.

Glasgow + hybrid // Permanent
Up to £70,000 DOE

UK + travel to the North East // Permanent
Up to £85,000 DOE

Stockton on Tees // Permanent
Up to £40,000 DOE