At a Glance
- Tasks: Oversee customer orders from artwork approval to final delivery in a dynamic production environment.
- Company: Leading specialists in sportswear personalisation and embellishment.
- Benefits: Competitive salary, full-time hours, and a supportive team culture.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Join a vibrant team and ensure quality in exciting sportswear projects.
- Qualifications: Experience in production coordination or account management, with strong attention to detail.
The predicted salary is between 28000 - 28000 £ per year.
Central Employment are delighted to be working in partnership with leading domestic and international specialists in Sportswear personalisation and embellishment. Full time office based in Macclesfield Monday–Thursday, 08:00–17:00 and Friday, 08:00–13:45 Circa £28,000 DOE.
We are looking for a detail-driven eCommerce Customer Service Executive to oversee customer orders from artwork approval through production and final delivery. This role is heavily production focused and acts as the key link between customers and internal manufacturing teams ensuring embellishment is executed to specification and within customer timelines.
Key Responsibilities- Work alongside the production manager monitoring customers orders through the full production lifecycle.
- Translate customer requirements, artwork and branding guidelines into clear production instructions.
- Coordinate the purchase of embellishment executions including heat transfer, patches and specialist finishes.
- Liaise with 3rd party embellishment vendors alongside production manager when required.
- Work closely with design manager to ensure feasibility and accuracy in proof books creation.
- Maintain customer google sheets, ensuring all the information is accurate and aligned with order deadlines.
- Monitor work-in-progress and proactively resolve production issues alongside production manager.
- Ensure quality standards and brand consistency across all orders.
- Approve samples, strike-offs and first-offs prior to sharing with clients.
- Run reports on accounts performance and work alongside operations manager to support continuous improvement in production workflow.
- Desired experience in production coordination or account management within apparel, textiles, or embellishment.
- Excellent attention to detail and ability to interpret technical artwork and specifications.
- Experience working to tight deadlines in high-pressure environments.
- Strong organisational and time management skills.
- Clear and confident communicator with internal teams and customers.
- Problem-solving mindset with the ability to make practical production decisions.
eCommerce Customer Service Executive in Macclesfield employer: Central Employment Agency (North East) Ltd.
At Central Employment, we pride ourselves on fostering a collaborative and dynamic work environment in Macclesfield, where our eCommerce Customer Service Executives play a pivotal role in delivering exceptional service to our clients. With a focus on employee growth and development, we offer comprehensive training and support, ensuring that our team members thrive in their roles while enjoying a competitive salary and a healthy work-life balance. Join us to be part of a passionate team dedicated to excellence in sportswear personalisation, where your contributions truly make a difference.
Contact Details:
Central Employment Agency (North East) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Customer Service Executive in Macclesfield
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We think you need these skills to ace eCommerce Customer Service Executive in Macclesfield
Some tips for your application 🫡
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How to prepare for a job interview at Central Employment Agency (North East) Ltd.
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