At a Glance
- Tasks: Contact customers for overdue payments and resolve billing issues efficiently.
- Company: Join a dynamic finance team focused on collaboration and growth.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Make a difference by helping customers and improving financial processes.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25000 - 35000 £ per year.
Key Responsibilities
- Contact customers whose payments are overdue to secure immediate payment, a confirmed payment date, or a valid explanation for non‑payment.
- Monitor all promises to pay and follow up promptly where commitments are not met.
- Record all customer conversations and correspondence clearly and accurately.
- Log disputes in full and forward them for investigation and resolution; escalate unresolved issues where appropriate.
- Assist with the preparation and issuing of formal reminder letters, escalating non‑responsive accounts for further action.
- Contact customers to resolve payments received without remittance information, ensuring allocations are clearly documented.
- Remove barriers to payment by responding quickly to requests for additional information or documentation.
- Liaise with internal teams to ensure complex billing requirements are understood and followed correctly.
- Where appropriate, contact customers ahead of due dates to confirm receipt of invoices and required paperwork.
- Support the wider team by raising issues with supervisors or managers and contributing ideas for process improvements.
- Assist in other areas of the department when required.
Key Skills
Credit Controller employer: Central Employment Agency (North East) Ltd.
As a Credit Controller at our company, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities for professional advancement, all set in a vibrant location that fosters creativity and innovation. Join us to make a meaningful impact while enjoying a fulfilling career with a team that values your contributions.
Contact Details:
Central Employment Agency (North East) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Networking is key! Reach out to your connections in the finance industry and let them know you're on the lookout for a Credit Controller role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. As a Credit Controller, you'll need to handle customer conversations with finesse, so practice explaining complex billing issues clearly and confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the position. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings! We regularly update our listings, and applying directly through us can give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the key responsibilities of a Credit Controller. We want to see how your skills can help us secure those payments and manage customer relationships effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing enthusiasm and a personal touch, so don’t hold back!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your experience and skills related to monitoring payments and resolving disputes.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Central Employment Agency (North East) Ltd.
✨Know Your Numbers
As a Credit Controller, you'll be dealing with payments and invoices all day. Brush up on your financial terminology and be ready to discuss how you've handled overdue payments in the past. This shows you understand the role and can hit the ground running.
✨Demonstrate Communication Skills
You'll need to contact customers about overdue payments, so practice how you would approach these conversations. Think about how to remain professional yet assertive. Prepare examples of how you've successfully resolved disputes or secured payments in previous roles.
✨Show Your Organisational Skills
Being organised is key in this role. Bring examples of how you've managed multiple accounts or tracked promises to pay. Discuss any systems or tools you've used to keep everything in order, as this will highlight your ability to handle the workload effectively.
✨Be Ready to Collaborate
This job involves liaising with internal teams, so be prepared to talk about your teamwork experience. Share instances where you've worked with others to resolve complex billing issues or improve processes. This will demonstrate that you're a team player who can contribute positively to the department.
