At a Glance
- Tasks: Contact customers for overdue payments and resolve billing issues efficiently.
- Company: Join a supportive team in a dynamic office environment.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Great opportunities for career development in a fast-paced setting.
- Why this job: Make a real impact by improving customer relationships and financial processes.
- Qualifications: Strong communication skills and ability to work both independently and in a team.
The predicted salary is between 30000 - 40000 € per year.
Key Responsibilities
- Contact customers whose payments are overdue to secure immediate payment, a confirmed payment date, or a valid explanation for non-payment.
- Monitor all promises to pay and follow up promptly where commitments are not met.
- Record all customer conversations and correspondence clearly and accurately.
- Log disputes in full and forward them for investigation and resolution; escalate unresolved issues where appropriate.
- Assist with the preparation and issuing of formal reminder letters, escalating non-responsive accounts for further action.
- Contact customers to resolve payments received without remittance information, ensuring allocations are clearly documented.
- Remove barriers to payment by responding quickly to requests for additional information or documentation.
- Liaise with internal teams to ensure complex billing requirements are understood and followed correctly.
- Where appropriate, contact customers ahead of due dates to confirm receipt of invoices and required paperwork.
- Support the wider team by raising issues with supervisors or managers and contributing ideas for process improvements.
- Assist in other areas of the department when required.
Key Skills & Attributes
- Strong team player with the ability to work independently when needed.
- Highly organised, able to prioritise effectively in a busy, fast-moving environment.
- Excellent customer service skills.
- Confident communicator with strong negotiation abilities.
- Persuasive and able to influence outcomes.
- Able to meet deadlines without compromising accuracy.
What We Offer:
- Competitive salary.
- Supportive team environment.
- Opportunities for career development.
- Comprehensive benefits package.
- Monday–Friday, office-based role.
Credit Controller in Milton employer: Central Employment Agency (North East) Limited
As a Credit Controller at our company, you will thrive in a supportive team environment that values collaboration and individual contributions. We offer a competitive salary along with a comprehensive benefits package and ample opportunities for career development, ensuring that you can grow your skills and advance your career in a dynamic and fast-paced setting. Join us to be part of a culture that prioritises excellence in customer service and encourages innovative ideas for process improvements.
Contact Detail:
Central Employment Agency (North East) Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who might know about credit control roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’d handle overdue payments or disputes, and be ready to share your past experiences that showcase your negotiation skills.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you prioritise tasks in a busy environment. Share examples of how you’ve successfully managed multiple accounts or resolved complex billing issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Credit Controller in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and customer service. We want to see how your skills match the key responsibilities listed in the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role. Share specific examples of how you've successfully managed overdue payments or resolved disputes in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at StudySmarter!
How to prepare for a job interview at Central Employment Agency (North East) Limited
✨Know Your Numbers
As a Credit Controller, you'll be dealing with payments and invoices all day. Brush up on your financial terminology and be ready to discuss how you've handled overdue payments in the past. This shows you understand the role and can handle the responsibilities.
✨Showcase Your Communication Skills
You'll need to contact customers and negotiate payments, so practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved disputes or influenced outcomes in previous roles. This will demonstrate your confidence and customer service skills.
✨Be Organised and Proactive
The job requires excellent organisation and the ability to prioritise tasks. Bring a few examples of how you've managed multiple deadlines or kept track of customer communications effectively. This will highlight your ability to thrive in a busy environment.
✨Team Player with Initiative
While being a strong team player is essential, showing that you can work independently is equally important. Think of instances where you've contributed ideas for process improvements or supported your team during busy periods. This will illustrate your collaborative spirit and initiative.
