At a Glance
- Tasks: Contact customers for overdue payments and resolve billing issues efficiently.
- Company: Join a supportive team in a dynamic office environment.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Great opportunities for career development in a fast-paced setting.
- Why this job: Make a real impact by improving customer relationships and payment processes.
- Qualifications: Strong communication skills and ability to work both independently and in a team.
The predicted salary is between 25000 - 35000 € per year.
Key Responsibilities
- Contact customers whose payments are overdue to secure immediate payment, a confirmed payment date, or a valid explanation for non-payment.
- Monitor all promises to pay and follow up promptly where commitments are not met.
- Record all customer conversations and correspondence clearly and accurately.
- Log disputes in full and forward them for investigation and resolution; escalate unresolved issues where appropriate.
- Assist with the preparation and issuing of formal reminder letters, escalating non-responsive accounts for further action.
- Contact customers to resolve payments received without remittance information, ensuring allocations are clearly documented.
- Remove barriers to payment by responding quickly to requests for additional information or documentation.
- Liaise with internal teams to ensure complex billing requirements are understood and followed correctly.
- Where appropriate, contact customers ahead of due dates to confirm receipt of invoices and required paperwork.
- Support the wider team by raising issues with supervisors or managers and contributing ideas for process improvements.
- Assist in other areas of the department when required.
Key Skills & Attributes
- Strong team player with the ability to work independently when needed.
- Highly organised, able to prioritise effectively in a busy, fast-moving environment.
- Excellent customer service skills.
- Confident communicator with strong negotiation abilities.
- Persuasive and able to influence outcomes.
- Able to meet deadlines without compromising accuracy.
What We Offer:
- Competitive salary.
- Supportive team environment.
- Opportunities for career development.
- Comprehensive benefits package.
- Monday–Friday, office-based role.
Credit Controller in Middlesbrough employer: Central Employment Agency (North East) Limited
As a Credit Controller at our company, you will thrive in a supportive team environment that values collaboration and individual contributions. We offer competitive salaries, a comprehensive benefits package, and ample opportunities for career development, all within a dynamic office-based setting from Monday to Friday. Join us to be part of a culture that encourages growth and innovation while making a meaningful impact on our customers' experiences.
Contact Detail:
Central Employment Agency (North East) Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Middlesbrough
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Credit Controller in Middlesbrough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and customer service. We want to see how you've handled overdue payments and resolved disputes, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Credit Controller role. Share examples of how you've successfully communicated with customers and managed payment processes.
Showcase Your Organisational Skills:In your application, emphasise your ability to prioritise tasks and stay organised. We love candidates who can juggle multiple responsibilities while keeping everything on track, especially in a fast-paced environment!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Central Employment Agency (North East) Limited
✨Know Your Numbers
As a Credit Controller, you'll be dealing with payments and invoices all day. Brush up on your financial terminology and be ready to discuss how you've handled overdue payments in the past. This shows you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
You'll need to contact customers regularly, so demonstrate your excellent communication skills during the interview. Prepare examples of how you've successfully negotiated payment plans or resolved disputes. This will highlight your ability to influence outcomes effectively.
✨Be Organised and Proactive
The job requires strong organisational skills, so come prepared with a plan for how you would manage multiple accounts. Discuss any tools or methods you use to keep track of payments and follow-ups. This will show that you can prioritise effectively in a busy environment.
✨Team Player with Initiative
While being a team player is crucial, also emphasise your ability to work independently. Share examples of when you've contributed ideas for process improvements or assisted colleagues. This demonstrates that you're not just about getting the job done, but also about enhancing the team's overall performance.
