At a Glance
- Tasks: Oversee customer orders from artwork approval to final delivery in a dynamic production environment.
- Company: Leading specialist in sportswear personalisation with a focus on innovation.
- Benefits: Competitive salary, full-time hours, and a supportive team culture.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a vibrant team and play a key role in bringing creative designs to life.
- Qualifications: Experience in production coordination or account management, with strong attention to detail.
The predicted salary is between 28000 - 28000 £ per year.
Central Employment are delighted to be working in partnership with a leading domestic and international specialist in Sportswear personalisation and embellishment. Full time office based in Macclesfield, Monday–Thursday, 08:00–17:00 and Friday, 08:00–13:45. Circa £28,000 DOE.
We are looking for a detail-driven eCommerce Customer Service Executive to oversee customer orders from artwork approval through production and final delivery. This role is heavily production focused and acts as the key link between customers and internal manufacturing teams ensuring embellishment is executed to specification and within customer timelines.
Key Responsibilities:- Work alongside the production manager monitoring customers orders through the full production lifecycle.
- Translate customer requirements, artwork and branding guidelines into clear production instructions.
- Coordinate the purchase of embellishment executions including heat transfer, patches and specialist finishes.
- Liaise with 3rd party embellishment vendors alongside production manager when required.
- Work closely with design manager to ensure feasibility and accuracy in proof books creation.
- Maintain customer google sheets, ensuring all the information is accurate and aligned with order deadlines.
- Monitor work-in-progress and proactively resolve production issues alongside production manager.
- Ensure quality standards and brand consistency across all orders.
- Approve samples, strike-offs and first-offs prior to sharing with clients.
- Run reports on accounts performance and work alongside operations manager to support continuous improvement in production workflow.
- Desired experience in production coordination or account management within apparel, textiles, or embellishment.
- Excellent attention to detail and ability to interpret technical artwork and specifications.
- Experience working to tight deadlines in high-pressure environments.
- Strong organisational and time management skills.
- Clear and confident communicator with internal teams and customers.
- Problem-solving mindset with the ability to make practical production decisions.
eCommerce Customer Service Executive in Macclesfield employer: Central Employment Agency (North East) Limited
Join a dynamic team in Macclesfield where your role as an eCommerce Customer Service Executive will be pivotal in delivering exceptional sportswear personalisation services. With a strong focus on employee development, a collaborative work culture, and competitive salary packages, this company offers a rewarding environment for those looking to grow their careers in the apparel industry. Enjoy the benefits of working in a supportive atmosphere that values attention to detail and fosters innovation.
Contact Details:
Central Employment Agency (North East) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Customer Service Executive in Macclesfield
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and production coordination. Think of examples from your past experiences that highlight your attention to detail and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace eCommerce Customer Service Executive in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the eCommerce Customer Service Executive role. Highlight any relevant experience in production coordination or account management, especially in apparel or textiles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your attention to detail and problem-solving mindset, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Communication Skills:As a key link between customers and our internal teams, strong communication is essential. In your application, give examples of how you've effectively communicated in past roles, especially under pressure. We love clear and confident communicators!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Central Employment Agency (North East) Limited
✨Know the Product Inside Out
Before your interview, make sure you understand the sportswear personalisation and embellishment process. Familiarise yourself with different types of embellishments like heat transfers and patches. This knowledge will help you speak confidently about how you can contribute to the production lifecycle.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where you successfully managed intricate projects or resolved issues. Highlight how your attention to detail has positively impacted customer satisfaction or production quality.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you faced challenges in a high-pressure environment and how you overcame them. Be ready to discuss your thought process and the practical decisions you made to ensure smooth operations, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their production processes, team dynamics, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
