At a Glance
- Tasks: Oversee customer orders from artwork approval to final delivery in a dynamic production environment.
- Company: Leading specialist in sportswear personalisation with a focus on quality and innovation.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Full-time role in Macclesfield with a vibrant team atmosphere.
- Why this job: Be the vital link between customers and production, ensuring top-notch quality and satisfaction.
- Qualifications: Detail-oriented with strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Central Employment are delighted to be working in partnership with a leading domestic and international specialist in Sportswear personalisation and embellishment. Full time office based in Macclesfield Monday–Thursday, 08:00–17:00 and Friday, 08:00–13:45. Circa £28,000 DOE.
We are looking for a detail-driven eCommerce Customer Service Executive to oversee customer orders from artwork approval through production and final delivery. This role is heavily production focused and acts as the key link between customers and internal manufacturing teams ensuring embellishment is executed to specification and within customer timelines.
Key Responsibilities:- Work alongside the production manager monitoring customers orders through the full production lifecycle.
- Translate customer requirements, artwork and branding guidelines into clear production instructions.
- Coordinate the purchase of embellishment executions including heat transfer, patches and specialist finishes.
- Liaise with 3rd party embellishment vendors alongside production manager when required.
- Work closely with design manager to ensure feasibility and accuracy in proof books creation.
- Maintain customer google sheets, ensuring all the information is accurate and aligned with order deadlines.
- Monitor work-in-progress and proactively resolve production issues alongside production manager.
- Ensure quality standards and brand consistency across all orders.
- Approve samples, strike-offs and first-offs prior to sharing with clients.
- Run reports on accounts performance and work alongside operations manager to support continuous improvement in production workflow.
eCommerce Customer Service Executive employer: Central Employment Agency (North East) Limited
Join a dynamic team in Macclesfield where your role as an eCommerce Customer Service Executive will be pivotal in delivering exceptional sportswear personalisation services. With a strong focus on employee development, a collaborative work culture, and competitive benefits, this company offers a rewarding environment for those looking to grow their careers while ensuring customer satisfaction and quality excellence.
Contact Details:
Central Employment Agency (North East) Limited Recruitment Team
