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For Companies At a Glance
- Tasks: Manage key customer accounts and ensure smooth operations.
- Company: Leading manufacturer of high-performance industrial products.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive team environment.
- Why this job: Join a growing company and make a real difference for key customers.
- Qualifications: Strong communication skills and experience in account management.
- Other info: Exciting opportunity for career growth in a dynamic industry.
The predicted salary is between 27000 - 30000 £ per year.
Central Employment are delighted to be working a leading Manufacturer of high-performance industrial products. Due to on-going expansion, they are hiring a Customer Account Manager, to join our internal UK sales team.
Mon-Fri, 0900-1700, full time onsite
£28,000-£30,000 DOE
As a Customer Account Manager, you will be assisting with a number of UK key customers, to ensure the accounts run smooth and to the high levels of customer service we require.
Your main duties and responsibilities will be-
- Providing support to a number of key customers
- Building relationships with the customer to be the main contact for organising orders and ensuring a smooth experience is provided
- Liaising with carriers to then provide customers with delivery information
- Checking and quality checking specific orders
- Identify cross and up sell opportunities
Candidates should have the following experience-
- Outstanding Customer Service and account management skills, ideally 2-3 years
- Candidates will ideally be from a logistics or manufacturing background
- Positive attitude
- Strong organisational skills
- Fantastic telephone manner
- Ability to easily build relationships
- IT literate (MS Office, internet, email systems)
Customer Account Manager employer: Central Employment Agency (North East) Limited
Contact Detail:
Central Employment Agency (North East) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give us insights into the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Account Managers. We should also think about our own experiences that showcase our skills in managing accounts and customer relationships.
✨Tip Number 3
Showcase your personality! During interviews, let your enthusiasm for the role shine through. We want to demonstrate how we can contribute to the team and keep those key customers happy.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our genuine interest in the position. Plus, it’s a great way to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for in a Customer Account Manager, so make sure you highlight relevant experience and skills.
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. We love it when candidates personalise their applications. Make sure to align your experiences with the key responsibilities mentioned in the job advert.
Showcase Your Customer Service Skills: As a Customer Account Manager, your ability to manage relationships is crucial. Use your application to demonstrate how you've successfully handled customer accounts in the past. We want to see your people skills shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Central Employment Agency (North East) Limited
✨Know Your Products Inside Out
As a Customer Account Manager, you'll be dealing with high-performance industrial products. Make sure you research the company's offerings thoroughly. Understand their features, benefits, and how they stand out in the market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you've successfully managed customer accounts or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to articulate ideas clearly and listen actively. Practice explaining complex concepts in simple terms, as you may need to do this when liaising with customers who might not have technical backgrounds.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Inquire about the team dynamics, the challenges faced by the sales team, or how success is measured in the Customer Account Manager role.
