At a Glance
- Tasks: Contact customers for overdue payments and resolve billing issues efficiently.
- Company: Join a supportive team in a dynamic office environment.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Great opportunities for career development in a fast-paced setting.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Strong communication skills and ability to work both independently and in a team.
The predicted salary is between 30000 - 40000 € per year.
Key Responsibilities
- Contact customers whose payments are overdue to secure immediate payment, a confirmed payment date, or a valid explanation for non-payment.
- Monitor all promises to pay and follow up promptly where commitments are not met.
- Record all customer conversations and correspondence clearly and accurately.
- Log disputes in full and forward them for investigation and resolution; escalate unresolved issues where appropriate.
- Assist with the preparation and issuing of formal reminder letters, escalating non-responsive accounts for further action.
- Contact customers to resolve payments received without remittance information, ensuring allocations are clearly documented.
- Remove barriers to payment by responding quickly to requests for additional information or documentation.
- Liaise with internal teams to ensure complex billing requirements are understood and followed correctly.
- Where appropriate, contact customers ahead of due dates to confirm receipt of invoices and required paperwork.
- Support the wider team by raising issues with supervisors or managers and contributing ideas for process improvements.
- Assist in other areas of the department when required.
Key Skills & Attributes
- Strong team player with the ability to work independently when needed.
- Highly organised, able to prioritise effectively in a busy, fast-moving environment.
- Excellent customer service skills.
- Confident communicator with strong negotiation abilities.
- Persuasive and able to influence outcomes.
- Able to meet deadlines without compromising accuracy.
What We Offer:
- Competitive salary.
- Supportive team environment.
- Opportunities for career development.
- Comprehensive benefits package.
- Monday–Friday, office-based role.
Locations
Credit Controller in Glasgow, Scotland employer: Central Employment Agency Limited
As a Credit Controller at our company, you will thrive in a supportive team environment that values collaboration and individual contributions. We offer a competitive salary along with a comprehensive benefits package, ensuring that your hard work is recognised and rewarded. With ample opportunities for career development, you can grow your skills and advance your career while enjoying the stability of a Monday to Friday office-based role.
Contact Detail:
Central Employment Agency Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Glasgow, Scotland
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers. You never know who might have a lead on a Credit Controller role that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions related to credit control. Think about how you’d handle overdue payments or disputes, and be ready to showcase your negotiation skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Credit Controller position!
We think you need these skills to ace Credit Controller in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and customer service. We want to see how your skills match the key responsibilities listed in the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with customers and internal teams. Make it easy for us to see your strengths!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our awesome team!
How to prepare for a job interview at Central Employment Agency Limited
✨Know Your Numbers
As a Credit Controller, you'll be dealing with payments and invoices all day. Brush up on your financial terminology and be ready to discuss how you've handled overdue payments in the past. This shows you understand the role and can handle the responsibilities.
✨Showcase Your Communication Skills
You'll need to contact customers and negotiate payments, so practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved disputes or influenced outcomes in previous roles. This will demonstrate your confidence and customer service skills.
✨Be Organised and Proactive
The job requires excellent organisation and the ability to prioritise tasks. Bring a few examples of how you've managed multiple deadlines or kept track of customer communications effectively. This will highlight your ability to thrive in a busy environment.
✨Team Player with Initiative
While being a strong team player is essential, showing that you can work independently is equally important. Think of instances where you've contributed ideas for process improvements or supported your team during busy periods. This will illustrate your versatility and commitment to the team's success.
