We are Central East ICB, the new organisation entrusted with serving more than 3.5 million people across Bedfordshire, Luton, Milton Keynes, Cambridgeshire and Peterborough and Hertfordshire.
We are responsible for making sure that the NHS can continue to support our community – now, and in the future. Everything we do will be guided by our core purpose: to do what best serves the population of this area.
We promise to focus on what makes the biggest difference to people’s lives – acting earlier to help prevent illness and detect disease and making it easier for our community to get the health care they need, closer to home, whenever that’s possible.
If you need support with the application process, please contact our People Team at [email protected].
Read about our priorities in our strategy document, Our Way.
Job overview
The Senior Manager plays an important leadership role within the Integrated Care Board (ICB), supporting the Head of Service, Associate Director, and wider management team in delivering the organisation’s strategic and operational priorities. This is a senior post with responsibility for managing defined programmes or service areas, requiring strong operational delivery skills, effective partnership working, and the ability to contribute to system improvement. The post will require significant communication skills and relationship development with senior stakeholders.
Advert
· To lead and manage the day -to-day delivery of services or programmes within a defined portfolio, ensuring that objectives and performance standards are achieved. This includes the development of relevant policies and procedures related to the delivery of the service/programme.
· To support the Head of Service and Associate Director in implementing ICB and system strategies that improve quality, outcomes, and efficiency that may impact beyond own area of work.
· To provide visible and supportive leadership, promoting collaboration, inclusion, and continuous improvement across teams and partners.
· To contribute to system integration and service transformation through effective planning, delivery, and partnership working , working beyond own work area and providing expertise where required.
Working for our organisation
We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles.
We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Detailed job description and main responsibilities
· Strategic Leadership: Support the Head of Service in implementing operational highly complex plans that deliver the ICB’s strategic priorities. Contribute to the development of business cases, service improvement initiatives, and workforce plans that translate strategy into action. These may be highly complex including information from a variety of sources.
· Service Delivery and Performance: Lead and manage the operational delivery of programmes and projects, ensuring that services meet agreed activity, quality, and financial targets. Monitor performance, address risks, and ensure timely delivery of outcomes, identifying options for remedial actions and monitoring the impact. Adjusting plans as required to reflect changing needs, progress or other external factors ensuring that plans adapt to ensure delivery.
· System and Partnership Working: Work collaboratively across organisational and professional boundaries to build effective relationships with providers, local authorities, and voluntary sector partners. Lead on and support joined -up approaches that enhance patient experience and population health.
· Quality and Improvement: Champion continuous improvement by using highly complex data, evidence, and feedback to drive service redesign and innovation. Encourage learning within teams, ensuring that improvement methodologies are applied consistently.
· Resource and Budget Management: Manage budgets and resources within delegated limits, ensuring effective use of staff, funding, and digital tools. Contribute to financial planning and workforce development to support service sustainability. Line Management of the team or department including appraisals, attendance and performance.
· Governance and Compliance: Maintain high standards of governance, ensuring that services operate safely and comply with statutory, regulatory, and policy requirements, taking responsibility for the implementation of these policies within your team. Provide reports and assurance information to the Head of Service and Associate Director as required.
· Place-Based Delivery: Work closely with place -based and system partners to support delivery of local priorities. Facilitate collaboration and shared learning across teams to promote equitable access, reduce variation, and improve outcomes for local people.
Please Note:
- This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. We recommend submitting your application early to avoid disappointment.
- Successfully shortlisted applicants will be contacted by email with an invitation to interview.
- Please note that we do not pay interview expenses, all costs are incurred by the candidate.
Notes on completion of applications:
- All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity.
- We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.
- All eligible staff will need to have gained clearance through a standard/enhanced DBS check prior to working.
- All posts are subject to a probationary period.
Senior Manager Quality Assurance employer: Central East Integrated Care Board
At Central East ICB, we pride ourselves on being an exceptional employer dedicated to fostering a diverse and inclusive workplace that values every individual's contribution. Our commitment to employee wellbeing, flexible working options, and professional development ensures that our team members can thrive while making a meaningful impact on the health of over 3.5 million people in our community. Join us in creating a supportive environment where your skills are recognised, and you can grow alongside a passionate team focused on delivering high-quality patient care.
Contact Details:
Central East Integrated Care Board Recruitment Team
