Head of Managed Care Records in Ely

We are Central East ICB, the new organisation entrusted with serving more than 3.5 million people across Bedfordshire, Luton, Milton Keynes, Cambridgeshire and Peterborough and Hertfordshire. We are responsible for ensuring that the NHS can continue to support our community – now, and in the future. Everything we do will be guided by our core purpose: to do what best serves the population of this area. We promise to focus on what makes the biggest difference to people’s lives – acting earlier to help prevent illness and detect disease and making it easier for our community to get the health care they need, closer to home, whenever that’s possible.

The Head of Managed Care Records provides senior leadership & strategic oversight role of the development, alignment & future direction of managed integrated care records across Central East. The role provides leadership & expert guidance in relation to Strategic Digital initiatives, balancing national policy & priorities with those of the ICB & the evidence-based needs of its population. The role effectively collaborates & influences a wide variety of senior leaders across providers, commissioners, local authorities, primary care, VCSE partners & neighbouring systems to agree a shared strategic vision, priorities & operating model. The post holder ensures commissioning decisions are informed by appropriate skills & specialist advice, particularly when shaping new digital pathways & models of care. They will ensure analogue-to-digital transformation is embedded in line with the 10-Year Health Plan, aligning investment so digital-first, integrated, patient-centred services are commissioned at scale through effective governance, assurance and oversight. The postholder will oversee the strategic direction of care records, to acknowledge the ICB’s role in shaping these important elements of our future managed care strategy. Delivery will remain a provider responsibility, & is not an ICB function.

Main duties of the job include:

• To lead, manage, and coordinate a portfolio of services or programmes, ensuring effective delivery against agreed priorities.
• To support the Deputy Director and Director in implementing ICB and system strategies that improve outcomes, quality, and efficiency.
• To provide visible and inclusive leadership, promoting a culture of collaboration, improvement, and accountability across teams and partners.
• To contribute to system integration and transformation by working across organisational boundaries and supporting the development of sustainable, person-centred services.

We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognizing and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes. We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves. We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.

Qualifications required include:

• Educated to Master’s level or extensive equivalent level of experience in a relevant field (e.g. digital leadership, health, care, public services, management, or related discipline).
• Significant experience at Senior Management (sub board) within the NHS, public sector, or a comparable complex system.
• Strategic Digital Leadership and delivery experience in a complex, multi-agency environment, ideally within health and care commissioning.
• Demonstrable success in delivering digitally enabled organisational change, transformation, and integration at scale.
• Deep understanding of the NHS, Integrated Care Systems, and the wider health and care policy context, including the priorities of the NHS 10 Year Plan and statutory duties of an ICB.
• Strong track record in delivery of strategic planning, commissioning, and or system-wide service redesign to improve outcomes and value for money.
• Evidence of working effectively with a broad range of partners, including local authorities, providers, community organisations, and national bodies.
• Experience of leading in a politically sensitive environment and balancing competing demands with diplomacy and sound judgement.

Skills required include:

• Clear and effective communication and influencing skills, with the ability to convey complex issues clearly and persuasively to diverse audiences.
• Strong relationship‑building and partnership‑working capabilities, able to develop trust and credibility quickly across organisational boundaries.
• Skilled in managing complexity and ambiguity, making sound decisions under pressure, and maintaining focus on long‑term goals while managing immediate challenges.
• Highly developed analytical skills and the ability to interpret complex data to inform strategy, decision‑making, and performance improvement.
• Proven ability to operate with political astuteness, demonstrating awareness of the wider political and strategic environment.
• Strong financial acumen, with the ability to ensure robust stewardship of public funds and alignment of resources to strategic priorities.

Please Note: This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. We recommend submitting your application early to avoid disappointment. Successfully shortlisted applicants will be contacted by email with an invitation to interview. Please note that we do not pay interview expenses, all costs are incurred by the candidate.

All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes. All eligible staff will need to have gained clearance through a standard/enhanced DBS check prior to working. All posts are subject to a probationary period.