Engagement Manager in Ely

We are Central East ICB, the new organisationentrusted with serving more than 3.5 million people across Bedfordshire, Luton, Milton Keynes, Cambridgeshire and Peterborough and Hertfordshire.

We are responsible for making sure that the NHS can continue to support our community – now, and in the future. Everything we do will be guided by our core purpose: to do what best serves the population of this area.

We promise to focus on what makes the biggest difference to people’s lives – acting earlier to help prevent illness and detect disease and making it easier for our community to get the health care they need, closer to home, whenever that’s possible.

Read about our priorities in our strategy document, Our Way .

Job overview

The Engagement Manager will coordinate and deliver engagement activities that support the ICB’s strategic priorities. The postholder will manage projects that involve patients, carers, and communities in shaping services, ensuring compliance with statutory requirements and best practice standards. They will design and facilitate workshops, surveys, and consultations, working closely with internal teams and external partners to gather meaningful insights. This role requires strong organisational skills, creativity, and the ability to communicate effectively with diverse audiences. The Engagement Manager will play a key role in ensuring that engagement activity is inclusive, impactful, and aligned with the ICB’s ambition to deliver person-centred care and system transformation.

Main duties of the job

Working as part of a multi-disciplinary team, the postholder provides professional and supportive leadership, ensures operational delivery, and contributes to service improvement and transformation.

The responsibilities include:

• Operational Management: Management of a defined service or programme area, ensuring that agreed objectives, standards, and outcomes are achieved.
• Performance and Delivery: Produce regular reports, updates, and briefings to support assurance and decision-making by senior colleagues, including the analysis of complex data that may come from several sources.
• Quality and Improvement: Champion a culture of quality and improvement. Use data, evidence, and feedback to drive enhancements in quality, safety, and experience and shape actions and plans to adapt to stakeholder requirements.
• Team Leadership and Development: Provide line management for staff within your area, ensuring clarity of roles, effective communication, and opportunities for development.
• Resource and Budget Awareness: Effectively manage resources within delegated limits.
• Partnership and Collaboration: Build strong working relationships with colleagues, clinical teams, and system partners.
• Governance and Accountability: Ensure services operate in line with statutory, regulatory, and organisational requirements.

Working for our organisation

We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.

We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.

We are happy to discuss flexible working options for all roles.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.

We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.

Detailed job description and main responsibilities

The Engagement Manager provides operational management, coordination, and leadership within a defined area of responsibility. Working closely with the Senior Manager and Head of Service, the postholder ensures that services and projects are delivered effectively, efficiently, and in line with agreed priorities. This will involve the development and presentation of key data, information and updates to groups of stakeholder and staff. The role involves managing teams, coordinating workloads, monitoring performance, and ensuring that quality standards are met, adjusting plans as required. The postholder supports improvement initiatives, encourages innovation, and promotes a culture of continuous learning and collaboration. Through effective communication, planning, and problem-solving, the Engagement Manager ensuresthat the ICB’s services contribute to high-quality, equitable, and sustainable care for the population. Ultimately, the Engagement Manager provides reliable operational delivery, visible leadership, and professional support to colleagues — helping the organisation deliver on its mission to improve outcomes and reduce inequalities for local people.

Key responsibilities

• Lead, plan co-ordinate and deliver engagement projects and consultations, ensuring robust planning, clear objectives, and compliance with organisational priorities.
• Facilitate workshops and events to gather stakeholder input, using inclusive approaches to capture diverse views and build consensus.
• Analyse feedback and produce reports to inform decision-making, presenting insights clearly for senior leaders and programme teams.
• Support compliance with statutory engagement requirements, maintaining accurate records and ensuring processes meet legal and regulatory standards.
• Build and maintain relationships with community and patient groups, acting as a trusted point of contact and promoting meaningful involvement in service design.

Person specification

Experience

• 5 years experience in communications and engagement
• Knowledge of or experience in the public sector

Please Note:

• This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. We recommend submitting your application early to avoid disappointment.
• Successfully shortlisted applicants will be contacted by email with an invitation to interview.
• Please note that we do not pay interview expenses, all costs are incurred by the candidate.

Notes on completion of applications:

• All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity.
• We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.
• All eligible staff will need to have gained clearance through a standard/enhanced DBS check prior to working.
• All posts are subject to a probationary period.

Employer certification / accreditation badges

Name Gemma McKelvey Job title Co-production and Engagement Senior Manager Email address gemma.mckelvey@nhs.net Telephone number 01707 446691

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