All Age Continuing Care Admin Assistant in Ely

We are Central East ICB, the new organisation entrusted with serving more than 3.5 million people across Bedfordshire, Luton, Milton Keynes, Cambridgeshire and Peterborough and Hertfordshire. We are responsible for making sure that the NHS can continue to support our community – now, and in the future. Everything we do will be guided by our core purpose: to do what best serves the population of this area.

The All Age Continuing Care Administrator provides key administrative support to the All Age Continuing Care team, working under the direction of the Administrative Manager. The role helps coordinate processes for NHS Continuing Healthcare (CHC) and Children and Young People’s Continuing Care (CYPCC), ensuring timely and well-organised support for the service.

Responsibilities include managing referrals and case records, preparing documentation, supporting meetings and maintaining clear communication with families/advocates, system partners and care providers. The postholder ensures accurate data management and compliance with information governance requirements, contributing to efficient service delivery and a positive experience for stakeholders.

Main duties of the job include providing essential administrative and operational support to the delivery of programmes and services within the Integrated Care Board (ICB). Working under the management of a Senior Assistant, Officer, or Manager, the postholder ensures that day-to-day activities are carried out accurately, efficiently, and to a high standard and in line with organisational policies and procedures.

This role supports the smooth running of services by undertaking a range of administrative, coordination, and data-related tasks, contributing to effective team performance and service delivery. Some tasks may be non-routine.

We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours.

We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes. We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic.

We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience. We are happy to discuss flexible working options for all roles.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves. We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.

Qualifications include NVQ Level 3 (or equivalent experience) in Business Administration or similar, and relevant qualification or equivalent experience in administration, health, social care, or a related field.

Knowledge required includes experience providing administrative and coordination support for services, projects, or teams, and experience working collaboratively with colleagues and partners to support shared objectives. Ability to manage routine and non-routine tasks and meet agreed deadlines is essential.

Skills needed include good communication and interpersonal skills to work confidently with colleagues and stakeholders, strong organisational skills to plan and prioritise day-to-day tasks effectively, and competence in using standard digital tools (e.g., MS Office) for administration and coordination.