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- Tasks: Handle calls and assist member practices with appointment bookings in a supportive role.
- Company: Join a friendly team at Central Durham GP Providers Limited, dedicated to quality healthcare.
- Benefits: Flexible hours, access to pension scheme, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values innovation and personal development.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Good education in Maths and English; experience in office or reception roles preferred.
The predicted salary is between 12 - 15 £ per hour.
Central Durham GP Providers Limited is looking for a motivated and proactive call handler to receive, assist and make direct phone calls to member practices of Durham East and Durham West Primary Care Networks. This part time role will cover Wednesday 10:30am- 18:30pm, Thursday 09:00am - 17:00pm - Friday 10:30am - 18:30pm (22.5 hours). The right candidate will be able to support the team with day-to-day activities and provide an element of cover or additional resource to our Durham Enhanced Access Service.
The role requires a flexible approach and to work under the direction of the management team to improve standards across a wide range of organisational activities.
Main duties of the job:- Being the first point of contact for member practices to arrange appointments in the Enhanced Access Service.
- Ensuring telephones are answered promptly and all calls are managed appropriately in a professional manner.
- Registering patients onto the SystmOne clinical system.
- Ensure appropriate appointment types are booked in accordance with the request made by the requesting practice in line with policy.
- Ensuring patient records are accessed in accordance with the IG, Data Protection and Caldicott Principles.
- Use a variety of software packages (including Excel, MS Office and rota software).
- Excellent communication skills and resilience are required for dealing with a high demand of calls and queries.
- Provide a positive and friendly approach both to patients and colleagues.
- Promote and maintain CDGPP core values.
- A working pattern between the operational hours of the service with flexibility to cover additional shifts, including those of the Enhanced Access Service.
- Working across hub sites when required.
About us: Central Durham GP Providers Limited aims to ensure patients registered within the Durham Constituency of the North East and North Cumbria (NENC) ICB are provided with high-quality, cost-effective health care when accessing services provided by CDGPP. The people at the heart of the Federation are a friendly collaborative team who welcome and encourage innovative ways of working. We are building a sustainable workforce that is fully equipped and motivated for the work we undertake and constantly seek to expand opportunities which allow the development of our staff. CDGPP offers its own Terms and Conditions of employment which differ to the National NHS Terms and Conditions. As an employee in the company, you will benefit from access to the National Employment Savings Trust (NEST) pension scheme.
Job responsibilities:- Promote and support the mission and vision of the service for which they are responsible.
- Adapt to and support any changes that are implemented to improve the service.
- Provide a caring service and treat those whom they come into contact with in a courteous and respectful manner at all times.
- Demonstrate their commitment by the efficient completion of all tasks allocated to them.
- Carry out their duties and responsibilities in compliance with health and safety policy as well as statutory regulations.
- Adhere to equal opportunities policy throughout the course of their employment.
- Promote Equality, Diversity, Health and Safety of yourself as well as others.
- Good standard of general education including Maths and English.
- Knowledge of Microsoft Word, Excel and Outlook.
- Good interpersonal and communication skills.
- Proven experience of working in an office environment/busy reception.
- Awareness and maintenance of confidentiality.
- Accurate and methodical in completing tasks.
- Proactive and flexible with good time management.
- Working knowledge of SystmOne Clinical software and Staff Rota Systems.
- Full, valid driving licence and use of own car.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Federation Call Handler / Administrator employer: Central Durham GP Providers Limited
Contact Detail:
Central Durham GP Providers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Federation Call Handler / Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Central Durham GP Providers Limited. Understand their mission and values, and think about how you can contribute to their goals. This will show that you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and resilience, especially since you'll be handling a high volume of calls. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to demonstrate your tech skills! Since the role involves using software like SystmOne and Excel, brush up on these tools. Maybe even prepare a quick example of how you've used them in the past to solve a problem or improve efficiency.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Federation Call Handler / Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a call handler and how you can contribute to our team at Central Durham GP Providers.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in busy reception or administrative roles. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits. Remember, we’re looking for someone who can handle a high volume of calls efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Central Durham GP Providers Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a call handler and administrator, especially around appointment booking systems and handling high volumes of calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you would handle specific scenarios related to patient interactions and administrative tasks.
✨Show Your Flexibility
The job requires a flexible approach, so be prepared to discuss how you've adapted to changes in previous roles. Think of examples where you’ve successfully managed unexpected situations or taken on additional responsibilities, as this will demonstrate your ability to support the team effectively.
✨Highlight Your Team Player Attitude
This role is all about collaboration, so be ready to share experiences that showcase your teamwork skills. Talk about times when you’ve worked well with others to achieve a common goal, and emphasise your positive and friendly approach to both colleagues and patients.