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- Tasks: Support and develop a new Housing application to enhance community services.
- Company: Join Central Bedfordshire Council, dedicated to improving infrastructure and community wellbeing.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a collaborative work environment.
- Why this job: Be part of a digital transformation that positively impacts local communities and enhances service delivery.
- Qualifications: Experience in application management, ITIL qualifications, and strong communication skills are essential.
- Other info: This is a fixed-term role with a focus on innovation and customer service.
The predicted salary is between 41042 - 44296 £ per year.
Team: ITO – Application Support
Job Family: Advising – CBG11
Salary: £41,042 to £44,296 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location, primarily Priory House, Chicksands, Shefford, as often as needed to carry out your role, which will be no less than once per month
Contract type: Fixed Term – 12 months
Closing Date: 12pm – 29th September 2025. We reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application early if interested.
First Interview Date: W/C 13th October 2025
About the role:
Central Bedfordshire Council aims to enhance infrastructure, community wellbeing, and sustainability. Our Housing Service manages over 5,600 Council-owned homes. We are implementing a new Housing application to improve our services. This Application Support Officer role involves embedding and developing this new application, supporting channel shift, digital transformation, and business intelligence improvements within the Housing Service.
Key responsibilities:
- Maintain and develop Housing key systems, including supporting and testing interfaces around the new One Housing solution.
- Ensure quality of changes, manage technical specifications, governance, and collaborate with tenants, customers, and the Housing Service to meet functional requirements.
- Work with suppliers to manage SLAs, ensure applications are up-to-date, and drive efficiencies and automation.
- Manage the application roadmap to mitigate risks, oversee upgrades, and meet the evolving needs of the Housing Service with a focus on customer service.
- Manage daily operations of the Housing application, including incident and problem management.
Skills, experience, and qualifications:
We seek an experienced applications manager with ITIL qualifications, excellent relationship-building skills, and strong communication, change management, networking, and coaching abilities. Experience with the Housing Service and knowledge of the One Housing (MRI Capita) application are essential. Skills in interface scripting, mapping, and testing are desirable. Proficiency in Microsoft Power BI, SQL Server, Office 365 integrations, SharePoint, and project management qualifications such as Prince2 are also important. Please note, Central Bedfordshire Council cannot offer Visa sponsorship for this role.
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Application Support Officer employer: Central Bedfordshire Council
Contact Detail:
Central Bedfordshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Officer
✨Tip Number 1
Familiarise yourself with the One Housing (MRI Capita) application, as it's essential for this role. Consider reaching out to current users or forums to gain insights into common challenges and best practices.
✨Tip Number 2
Brush up on your ITIL qualifications and be prepared to discuss how you've applied these principles in previous roles. Real-life examples of managing incidents and problem resolution will showcase your expertise.
✨Tip Number 3
Network with professionals in the housing sector or those who have experience with digital transformation projects. This can provide you with valuable contacts and insights that may help you during the interview process.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Power BI and SQL Server by preparing a small project or case study. Being able to present this during your interview will highlight your technical skills and problem-solving abilities.
We think you need these skills to ace Application Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Application Support Officer position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your experience with applications management, particularly in the Housing Service. Mention any familiarity with the One Housing (MRI Capita) application and your ITIL qualifications to stand out.
Showcase Your Skills: Detail your skills in interface scripting, mapping, and testing, as well as your proficiency in Microsoft Power BI, SQL Server, and Office 365 integrations. Use specific examples to demonstrate your capabilities.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about this role and how you can contribute to Central Bedfordshire Council's goals. Make sure to address your change management and relationship-building skills.
How to prepare for a job interview at Central Bedfordshire Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Application Support Officer role. Familiarise yourself with the new Housing application and how it integrates with existing systems. This will help you demonstrate your knowledge during the interview.
✨Showcase Relevant Experience
Prepare to discuss your previous experience with applications management, particularly in relation to the Housing Service. Highlight any specific projects where you've implemented or supported similar applications, especially if you have experience with One Housing (MRI Capita).
✨Demonstrate Communication Skills
Since this role requires excellent relationship-building skills, be ready to provide examples of how you've effectively communicated with stakeholders in the past. Discuss your approach to managing expectations and resolving conflicts, as these are crucial for the position.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around ITIL practices, SQL Server, and Microsoft Power BI. Be prepared to answer questions about incident management and how you would handle specific scenarios related to application support.