Receptionist

Location: Tresham Campus

Salary: £24,522 - £26,754 Per Annum DOE and Qualifications

Contract Type: Permanent - Part-Time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About The Role

• Customer Service & Front of House Operations: Delivers a professional, welcoming and customer-focused reception service, acting as the first point of contact for students, staff, visitors and customers while ensuring a positive experience and promoting the College’s reputation.
• Reception & Administrative Support: Manages front desk operations including visitor management, telephone enquiries, ID cards, parking permits, lost property, post distribution, inbox management and maintaining accurate records on CRM systems.
• Student & Visitor Support: Provides guidance and information to students and visitors, supporting enrolment-related activities, classroom directions, visitor procedures and ensuring compliance with safeguarding, GDPR and health & safety requirements.
• Organisation & Team Contribution: Supports wider Advice & Admissions administration, including stock monitoring, welcome pack preparation, cash handling, event support and contributing effectively to team objectives and service standards.
• Professional Standards & College Responsibilities: Participates in Open Days, enrolment and college events while upholding safeguarding, equality, diversity and inclusion, health & safety requirements and ongoing professional development commitments.

About You

• Qualifications & Customer Service Experience: GCSE English and Maths (or equivalent) with proven experience in customer service, reception or front-of-house environments, including managing enquiries, handling challenging situations and delivering excellent customer care.
• Communication & Administrative Skills: Strong verbal, written and telephone communication skills, with the ability to maintain accurate manual and electronic records, use email and digital systems effectively, and provide professional support to customers and colleagues.
• Customer Focus & Teamwork: Friendly, approachable and professional, with the ability to build positive relationships, work collaboratively within a team and create a welcoming environment for students, visitors and stakeholders.
• Organisation & Professionalism: Highly organised and able to prioritise workload, manage busy periods calmly and efficiently, follow policies and procedures, and always maintain the College’s professional reputation.
• Flexibility & Safeguarding Commitment: Committed to safeguarding, health & safety and continuous development, with a flexible approach to working patterns, willingness to travel between campuses and ability to work evenings or occasional Saturdays as required.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews To Be Held: TBC

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork: We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously: We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred: At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive: We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring: We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence: We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group: The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students: The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.